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AI Summary
The Installation Specialist is responsible for the technical installation, performance analysis, and configuration of Agfa HealthCare DR solutions at customer sites. They coordinate with project managers to ensure installations are completed within budget and deadlines while providing feedback to R&D.
The Installation Specialist position is responsible for installation of the full line of Agfa HealthCare DR solutions. They are the technical experts, responsible for installation at the customer location. The Installation Specialist works in coordination with the Project Manager to plan, execute, and finalize the installation according to strict deadlines and within budget.
What You'll Do (Duties & Responsibilites):
- Installs software, hardware and executes performance analysis as needed for DR and imaging.
- Document all DR / IMAGING service activities on a daily basis and maintain project issues lists.
- Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to global support and R&D centers.
- Training: Update underlying technology knowledge and receive product training from R&D.
- Documentation: Develop and design site diagrams, procedures, test plans, and other required project or service related documents for both local and regional use as best practice.
- Identify continuous improvement opportunities.
What You'll Bring (Education & Qualifications):
- Bachelors degree or in a technology field or an equivalent combination of education and relevant healthcare IT experience. MCSE, Network +, and CIIP Certifications are also a plus.
- 5 or more years previous work DR deployment and service. Experiences with electronic and electromechanical systems required.
Specific skills:
- Expert knowledge of DR installation and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.
- Previous DR installation and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.
- Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
- Excellent oral, written and interpersonal communications skills.
- Proven organizational and time management skills.
- Demonstrated experience adapting to change and managing priorities.
- Strong customer service skills in interacting with both internal and external customers.
- Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
- Excellent understanding of the technical services business, product launch process and healthcare environment.
- Must be eligible to travel overnight both within the US and Canada.
- Experience with and understanding of DR support and x-ray room experience
- Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
- Ability to travel up to 80%, depending upon geographic location and business needs.
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