Inside Solution Architect - Americas

About the Role:

As an Inside Solution Architect, you focus on the early customer journey: giving prospective customers their first real look at Dragos technology as part of prospective customer development. You work closely with Business Development Representatives and Marketing to move prospects from initial interest toward a qualified opportunity, and with Senior Solution Architects when a deeper technical evaluation is ready to begin. You also contribute to the maintenance of the demo content and environments the broader Solution Architecture team depends on every day. 

Responsibilities: 

• Engage Early in the Customer Journey: Join prospective customers early, before a formal technical evaluation begins, to understand their environment, challenges, and technical objectives. 

• Deliver Early-Stage Demonstrations: Conduct remote, tailored product walkthroughs that give prospects a credible first look at the Dragos Platform, supporting prospective customer development alongside account teams and Marketing. 

• Maintain Demo Content and Environments: Build and maintain the demo content, data sets, and lab environments the broader Solution Architecture team relies on, keeping them current with the latest Platform capabilities. 

• Consult and Recommend: Offer consultative recommendations grounded in Dragos best practices, helping prospects understand how Dragos addresses their specific OT security challenges. 

• Handle Inbound Queries: Respond to inbound product and services questions, including requests for information, proposals, and statements of work. 

• Feed Insights Back: Share what you learn from prospects and customers with Product Management, Marketing, and Engineering to help shape the roadmap. 

Qualifications: 

• 1-2 years of experience in a technical, customer-facing, or pre-sales role, or equivalent education. 

• Working knowledge of networking fundamentals: TCP/IP and the OSI model. 

• Strong written and verbal communication skills, with the ability to present technical concepts clearly to technical and non-technical audiences alike. 

• Ability to manage multiple demo environments and competing priorities independently. 

• A genuine drive to continuously learn new technology. 

• Strong presentation, relationship-building, and negotiation skills. 

• Willingness to travel occasionally, up to 15%. 

Compensation: 

• OTE:  $126,500

• Competitive Equity Package  

• Comprehensive Benefits Plan 

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