Inside Sales Manager (Virtual) – Residential Roofing

Heritage Builders –Inside Sales Manager (Virtual) – Residential Roofing

Location: Fully Remote (U.S.-Based), East Coast Hours Required - New Jersey Preferred

Compensation: $80,000 Base Salary + Performance Incentive Plan

On-Target Earnings: $150,000–$200,000+

About Heritage Builders

Heritage Builders is a technology-driven residential roofing company serving homeowners throughout the Northeast. As part of a growing national roofing platform, we combine the agility of a local brand with the resources, stability, and growth opportunities of a larger organization. Our sales model is fully remote. We leverae aerial measurement technology, digital estimating tools, and virtual consultations so homeowners can get a quote and buy a new roof without an in-home sales visit.

Position Summary

We are seeking a high-performing Inside Sales Manager to own the performance of our phone-based sales team. . This is a builder role, not a maintenance role. You will start by leading a team of approximately 10 (and growing) of remote sales representatives responsible for selling re-roofs through a fully virtual sales process. Your primary objective is simple: increase revenue per rep by installing world-class coaching, speed-to-lead, follow-up discipline, and KPI accountability.

What You Will Own

You will be directly responsible for team quota and the systems that drive it:

· Own team sales targets: daily, weekly and monthly revenue, close rate and conversion metrics.

· Build and lead a structured call-review and coaching program, including scorecards, call grading, role-playing, objection handling, and closing drills.

· Establish and enforce speed-to-lead standards with first-contact expectations measured in seconds/minutes (<60 to 5 mins), not hours.

· Create structured, multi-touch follow-up processes (calls, text, email) to maximize conversion throughout longer homeowner buying cycles.

· Develop and manage KPI dashboards focused on speed-to-lead, contact rate, set rate, close rate, average ticket, follow-up completion and pipeline coverage

· Run a consistent sales rhythm: daily huddles, weekly call-review sessions, weekly 1:1s with each rep; monthly performance reviews and development plans.

· Regularly review recorded calls and provide specific, actionable coaching to improve individual and team performance.

· Partner with leadership to improve scripts, sales processes, reporting, and technology utilization as we scale

· Assist with recruiting, interviewing and onboarding and developing future sales representatives.

· Act as a player-coach when needed: jump into live customer calls to model best practices and help secure key opportunities.

Required Qualifications

· 3+ years leading and coaching a remote inside sales team (phone or zoom-based), ideally 10-15+ reps

· Proven track record implementing a repeatable call-coaching system that improved close rates and/or revenue per rep leading and coaching remote inside sales teams.

· Experience selling and managing teams selling high-ticket residential home improvement products valued at $10,000+.

· Roofing industry experience strongly preferred.

· Candidates from solar, windows, siding, remodeling, bath, kitchen, HVAC or similar industries will also be considered.

· Strong understanding of homeowner psychology, financing conversations, and multi-touch sales cycles.

· Experience building and enforcing speed-to-lead and structured follow-up systems.

· Strong CRM, pipeline management skills; you enforce clean data and activity tracking.

· Metrics-driven leadership style with the ability to manage through KPIs, not feelings.

· Ability to thrive in a fast-paced, growth-oriented environment with evolving structure.

· Willingness to personally engage in sales conversations and “get on the phone” withthe team when needed.

Ideal Candidate Profile

The ideal candidate comes from roofing, solar, HVAC, or another high-ticket home improvement environment and has already built coaching systems, follow-up discipline, and accountability structures that moved the numbers. You are energized by building processes, developing people, and turning an inside sales team into a consistent, predictable revenue machine.

Benefits

· Medical, Dental, and Vision Insurance

· 401(k) Retirement Plan

· Employee Discount Program

· Paid Time Off and Company Holidays

· Remote Work Flexibility

· Professional Development Opportunities

· Clear Career Growth path within a national roofing platform as the team and brand scale