INSIDE SALES MANAGER

Description

SUMMARY:

The Inside Sales Manager is accountable for end-to-end ownership of inside sales execution, pre-sale operations support, pricing, and project planning delivery. This role provides leadership, performance management, workflow orchestration, quality oversight, and cross-functional alignment across all internal sales and execution functions that support revenue generation. This includes hiring, onboarding, training, performance management, workload prioritization, and accountability.

Essential Duties and Responsibilities include the following:

• Directly manage and develop all Project Planners, Inside Sales Account Managers, and Pricing and Sales Support Specialists
• Establish clear role expectations, performance standards, and KPIs for each function
• Conduct regular performance reviews, coaching conversations, and development planning to address performance gaps, workload imbalances, and behavioral issues
• Own workload distribution and prioritization across project planning and design, pricing and sales support execution, and inside account management
• Balance capacity across roles to meet sales demand, deadlines, and service-level expectations
• Identify bottlenecks, skill gaps, or process failures impacting throughput and proactively communicate risks, delays, or constraints to Sales leadership
• Ensure strategic account plans, upsell/cross-sell efforts, and retention strategies are executed
• Monitor pipeline health, forecasting accuracy, and account performance metrics
• Support CRM hygiene and data integrity across all sales-supporting roles
• Ensure pricing workflows integrate cleanly with planning and sales execution
• Maintain accountability for documentation accuracy across CRM, quoting, and project systems and monitor quote turnaround times, revision cycles, and quality trends
• Ensure output meets accuracy and departmental standards
• Monitor revision cycles and root causes of rework
• Ensure proper collaboration between Planning, Pricing and Sales Support, and Sales

Requirements

Qualifications and Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree or equivalent experience

• Proven experience managing multi-role, execution-heavy sales operations teams
• Advanced coaching, communication, and conflict-resolution skills
• Strong analytical and reporting capabilities
• Experience in a sales-driven, project-based organization
• Proficiency with CRM systems, Excel, and sales operations tools
• Strong analytical and organizational capabilities.
• Results-oriented with a proactive approach to sales and customer service.

Education and/or Experience: Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee is occasionally required to stand, stoop, kneel or crouch. The employee is frequently required to walk.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Your employment with the Company is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time. 

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life and Accidental Death & Dismemberment Insurance
• Option to buy Additional Life Insurance coverage for yourself and your dependents
• Short Term Disability Insurance
• Long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401k
• Paid Time Off
• Paid holidays
• ESOP

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug-free workplace. Patterson Pope is a Federal Contractor.