Coordinate program logistics, including registration sites, RSVP tracking, participant communications, virtual workshops, event execution, and post-event closeouts. Collaborate with program directors, account teams, vendors, and cross-functional partners to meet client timelines and support business development.
Independent Contractor, Program Services Coordinator
What You’ll Do
You will be successful in this position if you are passionate about customer service and are known for exceeding expectations. You need to be hyper-organized and completely comfortable working in a fast-paced, deadline-driven, virtual environment. You need to be self-motivated and able to work across multiple projects in different time zones. You will work closely with your Program Service Director to manage and execute the logistical pieces of each of your assigned programs.
A Day in the Life
Deliverables
Build, send tests and manage event registration sites using Salesforce and marketing cloud
Pull RSVP reports for each program, monitor number of registrations and use recruitment tactics provided when registration is low
Manage communications with AV vendor as needed for your workshops
Send calendar holds to accepted participants and keep calendar holds updated
Monitor the shared inbox to reply all emails in a timely manner
Run workshops virtually in the evening up to three times a month
Run programs digitally, remotely, during congresses
Update master tracker tasks daily
Complete program closeouts, including finalizing participant lists and sending proper deliverables post-event
Internal Responsibility
Communicate with Accounts team to monitor status of assigned workshops
Business Development
Partner with account managers and cross-functional teams to support Vaniam Group business development initiatives
Other duties may be assigned to help drive deliverables within this role.
What You Must Have
Education and Experience
Bachelor’s degree
2+ years experience coordinating logistics
Skills and Competencies
You must be able to execute all deliverables according to both client and internal timelines
You must be able to successfully balance multiple projects concurrently
Working knowledge of digital marketing
Working knowledge of Salesforce and marketing cloud
Travel Requirements
Ability to travel within the US and internationally as necessary, based on project, client, and organizational needs (<5% travel expected)
The Team You’ll Work Closest With
You will work closely with your Curio Program Service Director as well as their counterparts on the Curio Account team. You may be HCP and client-facing during the planning stages of the program (via phone and email) as well as the on-site execution.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
