Incentive Program Partner 1

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide

As a Level 1 Incentive Program Partner, you will provide foundational support for marketing programs, customer service inquiries, and business application processes. Your focus is on managing ticketing queues, assisting with user access, and maintaining basic documentation, all under close supervision.

Position Responsibilities:

• Facilitate timely responses to correspondence and inquiries entering the online ticketing system. 
• Provide updates to customer inquiries regarding open issues or tickets. 
• Assist in managing basic business application reports to ensure correct distribution. 
• Create and maintain Help Documents for business applications. 
• Assist with company website user login credentials. 
• Properly route rebate questions or inquiries to the appropriate analyst for resolution. 
• Provide payment status and tracking as requested by distributors or dealers.
• Assist in other areas as necessary and requested

Nature & Scope:

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks 
• Work is closely supervised

Knowledge & Skills:

• Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint). 
• Strong verbal and written communication skills. 
• Excellent customer service ability. 
• Detail-oriented and self-starter.

Experience:

1 – 2 years of:

• Customer Service Experience, either in person or phone/electronic communication
• Problem resolution skills – ability to resolve issues with Manager oversight
• Experience working within a team environment

Education/Certification: High school diploma or GED equivalent

People Management: No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: Partner Incentive Solutions Manager

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.