Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our amazing people have to say about us here: Mohawk Global - A Great Place to Work!

POSITION SUMMARY:

The Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. As the first formal people leader within International Operations, this role owns operational accountability while also driving employee growth through intentional leadership development. A critical function of this role is conducting structured 1:1 conversations, including bi-weekly or monthly development meetings, quarterly performance reviews, and behavioral coaching sessions focused on growth, accountability, and career pathing. The Supervisor must combine operational expertise with intentional leadership, creating clarity, accountability, and development opportunities that strengthen both individual performance and team success. This role plays a critical part in building future leaders, improving team performance, and strengthening Mohawk Global’s culture of accountability, trust, and continuous improvement.

DUTIES & RESPONSIBILITIES:

Ensure consistent service quality and timely communication across all accounts
Support resolution of client escalations and service concerns before manager involvement
Partner with team members to proactively improve client satisfaction and retention
Maintain alignment with client SOPs and service expectations
Reinforce a client first mindset through operational consistency and proactive service recovery
Oversee daily team workflow, capacity planning, and operational execution
Maintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risks
Ensure compliance with internal SOPs, regulatory requirements, and service standards
Monitor team productivity, service levels, and operational performance
Support implementation of process improvements to increase efficiency and consistency
Maintain strong understanding of daily operational realities to effectively coach and support the team
Act as the primary escalation point for Team Leads and operators
Resolve operational issues at the team level before escalation to management whenever possible
Develop employees’ critical thinking by coaching through solutions rather than simply providing answers
Reinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possible
Identify root causes of recurring operational challenges and implement corrective actions
Support performance improvement conversations when operational or behavioral concerns arise
Conduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and career progression
Lead quarterly performance reviews to provide structured feedback, evaluate progress, and align development goals
Foster open, honest, and trust-based communication with employees
Deliver difficult conversations related to performance, accountability, and behavioral expectations when necessary
Collaborate with leadership on performance improvement plans, corrective actions, and termination decisions when required
Serve as the communication bridge between frontline teams and management
Promote cross functional collaboration with Customs Brokerage, Exports, Account Management, and leadership teams
Ensure billing accuracy, shipment profitability awareness, and operational cost control
Reduce financial exposure through strong compliance and documentation oversight
Support KPI tracking, operational reporting, and team performance reviews
Maintain accurate operational records and system integrity
Reinforce process discipline to minimize costly errors and service failures
Perform other duties as assigned

BENCHMARKS FOR MEASURING SUCCESS:

Maintains strong team performance across productivity, service, and compliance metrics
Conducts consistent and meaningful 1:1s that drive employee growth, accountability, and engagement
Successfully develops employees through structured coaching, feedback, and career pathing
Addresses behavioral and performance issues early and effectively
Reduces escalations to management by effectively resolving team level issues
Improves team accountability and ownership of operational challenges
Builds stronger team independence and future leadership readiness

SKILLS & QUALIFICATIONS:

Technical Skills:

Advanced knowledge of import transportation operations, workflows, and compliance
Strong proficiency in CargoWise and operational systems
Understanding of service metrics, operational KPIs, and workflow analytics
Strong knowledge of customer SOPs and escalation procedures
Strong operational awareness across team workflows and dependencies

Business Skills:

Team workload planning and prioritization
Performance management
Process improvement and efficiency optimization
Customer relationship management
KPI interpretation and action planning
Risk management and service recovery

Leadership Skills:

Advanced 1:1 leadership and coaching skills
Performance accountability and behavioral coaching
Career pathing and employee development
Performance improvement planning
Difficult conversations and conflict management
Termination and corrective action management
Talent identification and succession planning
Leadership presence and emotional intelligence

Required Qualifications:

5+ years of international transportation or freight forwarding experience
2+ years of leadership, Team Lead, or supervisory experience
Strong understanding of import operations, compliance, and client service execution
Proven ability to manage team performance and operational priorities
Demonstrated leadership in coaching, accountability, and employee development
CargoWise advanced proficiency

Preferred Qualifications:

Experience with KPI reporting and performance analysis
Cross-functional knowledge of customs brokerage and export operations
Experience leading process improvement initiatives

OFFICE / WORK ENVIRONMENT & PHYSICAL DEMANDS

This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required.

Travel Requirement: Minimal Travel Required

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Equal Employment Opportunity is The Law

Employee Rights Under the FMLA

Employee Rights - Employee Polygraph Protection Act