Implementation Specialist

🚀 Join Visor.ai as an Implementation Specialist!

At Visor.ai, we are on a mission to revolutionise AI and automation for Contact Centers. We humanize AI Agents so companies can automate up to 85% of customer interactions, boosting efficiency without compromising experience.

Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading customers across multiple industries and countries. Now, we are looking for an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions!

🤖 Your Mission
As an Implementation Specialist, you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution.

🎯 What you’ll do

🛠️ Functional Implementation & Project Management

• Deliver end-to-end implementation of Visor.ai for new clients.

• Configure the platform: conversational flows, rules, channels, permissions, and data.

• Conduct requirements gathering sessions and translate them into practical configurations.

• Coordinate with technical teams to ensure aligned and quality deliveries.

• Manage implementation projects, ensuring deadlines and client alignment.

• Support testing, training, and go-live.

🤝 Customer Management & Continuous Success

• Act as the main point of contact for enterprise clients post go-live.

• Monitor solution adoption, satisfaction, and continuous value.

• Identify improvement and growth opportunities.

• Conduct regular operational and strategic meetings with clients.

💼 Renewal, Upsell & Cross-sell

• Manage contract renewal processes.

• Identify upsell and cross-sell opportunities (new channels, additional use cases).

• Collaborate with product and sales to define expansion proposals.

😎 What we’re looking for

• Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar).

• Experience in contact centers (ideally with knowledge of operations, metrics, and challenges) is mandatory.

• Ability to lead projects with multiple stakeholders and technical teams.

• Autonomous, analytical, and customer-oriented mindset.

• Excellent communication skills (oral and written).

• Fluent in Portuguese and English (Spanish is a plus).

• Experience in the banking and insurance sectors is a plus.

🎁 What’s in It for You?

💰 Competitive compensation package
🩺 Health insurance
🚀 Career growth opportunities
🎟 Access to training, events, and conferences
🏡 Remote First model – and if you stop by one of our offices, get ready for:
☕ Free coffee | 🎮 Arcade machines | 🌇 Rooftops & terraces | 🎉 Team events | 😃 A lot of fun!

Ready to shape the future of AI with us? Apply now!