The Eligibility Coordinator is responsible for verifying and documenting patient insurance eligibility while providing excellent customer service to staff and insurance representatives. They must also maintain accurate records, participate in employee education, and ensure compliance with agency policies.
Our Company
Adoration Health
Overview
Adoration Home Health is currently seeking a full time Eligibility Coordinator. This is a remote role, and is an excellent opportunity to develop your administrative and customer service skills while supporting a top home health provider in the region!
Our comprehensive benefits include:
* Competitive pay
* Paid time off
* 401K with company match!
* Career advancement opportunities
Responsibilities
Answer telephones and provide excellent customer service to our professional staff and insurance representatives
Run and utilize computer reports regularly
Observe confidentiality and safeguard all patient related information
Provide accurate, complete updates to Agency management on status of Insurance Eligibility for all patients
Ensures that Insurance Eligibility is obtained and documented for all patients
Is responsible for seeing that objectives are implemented, follows, and promotes agency policies and procedures
Ensure that all eligibility responses are documented clearly
Participate in the orientation and education of other employees as relates to Eligibility department
Observes confidentiality and safeguard all patient related information
Notifies Supervisor of problems in a timely manner and works to help provide solutions
Completes ongoing education requirements and demonstrates ongoing competency in required areas
Other duties as assigned
Qualifications
High school graduate or GED
Minimum of one (1) year of experience in health care billing and/or authorization practices
General knowledge of the framework, organization, and function of home care
Sound knowledge of health care operations and third-party reimbursement
Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
Ability to work independently and in a team environment
Excellent, oral, written, and interpersonal communication skills
Professional appearance and demeanor
About our Line of Business
Adoration Health, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company. For more information, please visit www.adorationhealth.com. Follow us on Facebook and LinkedIn.
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