Implementation Manager-EMEA

Who You Are

• A data-driven professional with an interest in ecommerce and product feed optimization
• Analytical and detail-oriented, with the ability to interpret performance data and drive improvements
• A strong communicator who can translate insights into actionable recommendations for clients
• Comfortable owning multiple projects at once, keeping timelines, priorities, and stakeholders organized
• Proactive and comfortable working in a fast-paced, client-facing environment
• Collaborative and able to work effectively with cross-functional and offshore teams
• Self-motivated and capable of managing priorities in a remote work setting
  
  

What You’ll Do

As an Implementation Specialist, you will be responsible for onboarding new clients onto the feed management platform, configuring product data feeds, and ensuring a smooth transition from sales handoff to live. You will also play a vital role in supporting existing clients as they migrate to new e-commerce platforms. You will be required to ensure there’s a seamless transition as the client source data changes, highlighting any differences to the client as they show. This role combines hands-on execution with strategic input to accurately deliver projects within the expected delivery windows.

How You Will Succeed

• Lead end-to-end onboarding for new clients: gathering requirements, mapping data sources, and configuring feed rules and category mappings
• Support clients migrating their online store to a new e-commerce platform, ensuring feed continuity throughout the transition
• Optimize product feeds across platforms including Google Shopping, Meta, and marketplaces
• Conduct audits of product feeds to ensure compliance and data integrity
• Troubleshoot and resolve data quality issues (missing attributes, mismatched categories, feed rejections) identified through audits
• Troubleshoot and resolve feed-related issues across digital channels
• Partner with Sales, Customer Success, and Product teams to ensure implementation scope aligns with client expectations
• Collaborate with Customer Success teams to support data optimization projects
• Provide training and enablement to clients on platform usage post-launch
• Identify discrepancies between two feeds and rebuild or adjust rules accordingly
• Schedule introductory calls with prospecting clients, providing them with a detailed timeline of the onboarding process and organising regular progress meetings

What We’re Looking For

• Experience in digital marketing, ecommerce, or product feed management
• Strong understanding of platforms such as Google Adwords, Google Shopping, Google Merchant Center, Meta, TikTok Shop and online marketplaces
• Experience working with product feeds and performance optimization strategies
• Proficiency in Excel or Google Sheets for data analysis and reporting
• Strong technical aptitude, with the ability to rapidly get up to speed on new digital tools and platforms
• Strong analytical skills with the ability to interpret product data and identify opportunities
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting abilities
• High attention to detail and data accuracy
• Ability to work independently in a remote, offshore environment
• Experience collaborating with cross-functional teams and stakeholders

Nice to have:

• Experience managing Google Ads or Meta Ads campaigns
• Experience working with ecommerce platforms or retail environments
• Familiarity with feed management tools or platforms
  
  

Benefits and Company Perks

• 24 PTOs in a calendar year
• Company-paid Health Insurance
• Company-paid Short Term and Long Term Disability coverage
• Company-paid Accidental Insurance
• Company-paid Learning & Development (L&D) programmes
• Flexible work environment work from home
• Collaborative and innovation-driven work culture
• Opportunity to work on cutting-edge AI-powered ecommerce technology

Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.