Implementation Delivery Consultant

As an Implementation Delivery Consultant, you'll guide new customers from kickoff to confident adoption — turning a signed contract into frontline teams who use Poka every shift. You'll run workshops, coordinate implementations, and train everyone from operators and supervisors to plant managers, both remotely and onsite at manufacturing and industrial sites across the region.

You'll be a core part of our growing North America team, working hand in hand with Sales, Customer Success, and Product. Expect to be on the road around 25% of the time — the moments in the plant are where trust gets built, and adoption takes off.

What you'll be doing

• Act as the primary point of contact during onboarding, aligning customer expectations with clear, measurable outcomes
• Work with customers to define project scope, use cases, and the KPIs that drive real business results
• Facilitate engaging training sessions and onboarding workshops — virtual and onsite — tailored to each site, shift pattern and audience
• Partner closely with Sales, Customer Success and Product to make the customer journey seamless, from handover to long-term value
• Put AI to work in your day-to-day — building training content, preparing workshops, summarizing customer sessions and tracking progress — so you can spend more time with customers
• Help evolve Poka's onboarding methodology, bringing more scalability, automation and standardization to how we launch customers
• Support prospects during their Poka trial and deliver refresher or advanced training for existing customers

What you bring

• Strong project management and organizational skills, with a customer-first and critical problem-solving mindset
• 2 - 3 years of customer-facing experience facilitating workshops or delivering training in a professional setting
• Excellent communication and interpersonal skills — equally at ease with shop-floor teams and senior stakeholders
• Ideally, experience in manufacturing, industrial operations and/or SaaS, in an onboarding, implementation or consulting-style role
• Familiarity with Lean and TPM principles; a Green Belt certification is a plus
• A curious, hands-on approach to AI — you're comfortable using it in your daily workflows and keen to find new ways it can help customers learn faster
• The ability to adapt in a fast-changing environment and work independently across global teams
• Based in the US East or Central (Atlanta area preferred), with the willingness to travel around 25% of the time
• Fluency in English and Spanish, as many of the frontline teams we serve work in Spanish

We know great candidates don't always tick every box — if this role excites you and you bring most of the above, we'd love to hear from you.

Why Poka

You'll join a team shaping how leading manufacturers connect and empower their frontline workers — with the reach of IFS behind you and the pace and ownership of a growth-stage company. Your work won't sit in a slide deck; it shows up in how thousands of operators do their jobs every day, and you'll have real room to grow as our North America team grows.