Implementation Consultant

Welcome to Jackrabbit Technologies.

Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7,000 clients in 35 countries around the world.

Our Culture Empowers YOU!

We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that “awesome place” is virtual -- all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are authorized to work in the United States without current or future sponsorship. Jackrabbit is not able to sponsor employment visas for this position.

What You'll Do:

The Implementation Consultant is responsible for guiding clients through onboarding, implementation, and system optimization initiatives that help them successfully adopt and utilize Jackrabbit. This role partners closely with clients to understand their business operations, recommend effective workflows, and support successful platform adoption.

You will lead implementation projects, provide consulting and training, and help clients align their business processes with Jackrabbit functionality. This role works closely with Support, Product, Client Success, and other Client Experience teams to deliver a consistent and successful onboarding experience.

Success in this role requires strong consulting skills, project management, problem-solving, client communication, and the ability to translate business needs into practical system solutions.

Key Responsibilities:

Client Consulting & Solution Design

• Conduct discovery sessions to understand client business processes, goals, and operational needs.
• Evaluate client operational practices and independently develop implementation strategies and workflow recommendations based on each client's unique business objectives, operational complexity, and long-term growth plans.
• Identify risks and opportunities that may impact implementation success.
• Guide clients toward scalable and efficient solutions that support long-term adoption.
• Serve as a trusted advisor throughout the implementation process.

Implementation Delivery & Project Management

• Lead implementation engagements from onboarding through launch and transition.
• Manage project scope, timelines, deliverables, and client expectations.
• Coordinate implementation activities and ensure clients remain on track throughout the onboarding journey.
• Monitor implementation progress and proactively address risks or challenges.
• Support successful transitions to ongoing support and account management teams.

System Optimization & Client Enablement

• Conduct system audits and workflow reviews to improve client outcomes.
• Assist clients with configuration challenges, operational workflows, and system utilization.
• Deliver training, consulting, and guidance that helps clients maximize value from the platform.
• Translate complex functionality into practical recommendations and actionable next steps.
• Provide insights to help clients achieve operational efficiency and business goals.

Cross-Functional Partnership & Continuous Improvement

• Partner with Product, Support, Research, Client Success, and other teams to support successful client outcomes.
• Share client feedback, workflow insights, and implementation trends that help improve the client experience.
• Contribute implementation knowledge, best practices, and workflow expertise to support organizational learning and continuous improvement.
• Contribute to the development of implementation resources, standards, and onboarding best practices.
• Identify opportunities to improve implementation processes and client adoption outcomes.

What You're About:

Required:

• Bachelor's degree in Business, Communications, Education, Operations, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of experience in implementation, consulting, client success, customer onboarding, professional services, or related customer-facing roles.
• Advanced consulting, communication, and relationship-building skills.
• Experience managing multiple projects, priorities, and client engagements simultaneously.
• Ability to analyze business processes and translate client needs into practical system solutions.
• Strong problem-solving, organizational, and project management skills.
• Ability to travel up to 25% for client engagements, conferences, and business needs.
• Must reside in the Pacific Time Zone (PT) to ensure business continuity and lead implementations for our West Coast clients.
• Must have reliable high-speed internet access.
• US Citizens or Green Card holders with no special circumstances living in the US.
  

Preferred:

• Experience working within SaaS, software, or technology environments.
• Experience supporting onboarding, implementation, or client adoption initiatives.
• Experience facilitating training, consulting engagements, or workflow discovery sessions.
• Experience working with business systems, operational workflows, or process improvement initiatives.
  

What You'll Love About Us:

• Our Culture! Check out our mission, core values and the many awards we have received as a growing business and employer of choice.
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
• We pay you to play, rest, recharge, and balance your life. Paid Time Off, Paid Parental, Paid Caregiver, and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.