Icelandic Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Icelandic Speaking Jobs In Bulgaria — Customer Support Specialist | Sofia

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals into rewarding careers, we specialize in building teams that deliver outstanding customer support services across diverse industries. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

This is a rare and exciting opportunity for fluent or native Icelandic speakers to secure one of the most sought-after Icelandic Speaking Jobs In Bulgaria, based on-site in the vibrant capital city of Sofia. In this role, you will serve as a frontline ambassador within the Customer Support Services industry, providing professional, empathetic, and solution-driven assistance to Icelandic-speaking customers on behalf of a leading international brand. If you are searching for dynamic jobs in Bulgaria that combine career growth, cultural enrichment, and a highly competitive compensation package, this Icelandic Speaking Jobs In Bulgaria position in Bulgaria is the perfect next step in your professional journey.

Key Responsibilities

• Deliver high-quality customer support to Icelandic-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Accurately diagnose and resolve customer inquiries, complaints, and service requests in a timely and professional manner within the Customer Support Services framework.
• Maintain detailed and precise records of all customer interactions using internal CRM and case management systems.
• Escalate complex or unresolved issues to senior support tiers or specialist departments, following established escalation protocols.
• Proactively identify opportunities to enhance the customer experience and contribute feedback to continuous improvement initiatives.
• Collaborate effectively with multicultural team members and team leaders to meet and exceed individual and collective performance targets.
• Stay up to date with product knowledge, service updates, and internal policies to ensure customers always receive accurate and relevant information.
• Uphold compliance with data protection regulations and company confidentiality standards at all times.

Requirements

• Native or fluent Icelandic language proficiency (both spoken and written) is essential for this role.
• A valid EU passport or the legal right to work within the European Union is mandatory.
• A solid command of English (B2 level or above) to communicate effectively in an international workplace environment.
• Previous experience in customer support services, customer care, or a client-facing role is advantageous but not strictly required — full training will be provided.
• Excellent verbal and written communication skills, with a professional, patient, and customer-first attitude.
• Strong computer literacy, including confidence navigating CRM platforms, email systems, and standard office software.
• Ability to work on-site in Sofia, Bulgaria, and adaptability to thrive in a fast-paced, multicultural support centre environment.

Benefits

What We Offer

• Competitive Monthly Salary aligned with industry benchmarks in the Customer Support Services sector.
• Fully Paid Training Programme to ensure you are confident and well-equipped from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and results every single month.
• €1,500 Signing Bonus (one-time payment) awarded to all successful new hires joining the team.
• Ongoing career development opportunities and pathways for advancement within a growing international organisation.
• A welcoming, multicultural, and professionally stimulating work environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure that rewards you far beyond the workplace. Sofia, the capital of Bulgaria, is a dynamic and cosmopolitan city that effortlessly blends ancient history with a thriving modern culture. Bulgaria enjoys a beautiful continental climate with warm, sunny summers and crisp winters, offering a refreshing change of scenery for those arriving from northern Europe. From the stunning Vitosha Mountain — visible right from the city centre — to world-class museums, vibrant nightlife, and a buzzing café culture, Bulgaria offers an enviable quality of life at a fraction of the cost of most Western European capitals.

Bulgaria is also celebrated for its warm hospitality, rich culinary traditions, and an increasingly international community that makes settling in remarkably smooth for newcomers. The cost of living in Bulgaria is exceptionally affordable, meaning your salary stretches further, allowing you to enjoy fine dining, weekend travel, and cultural experiences without financial stress. With world-class ski resorts, Black Sea beaches, and charming UNESCO-listed heritage towns all within easy reach, life in Bulgaria offers a lifestyle that truly enriches the soul. For Icelandic speakers considering jobs in Bulgaria, this is genuinely one of the most exciting and rewarding destinations in Europe right now.

How to Apply

Are you ready to take the next bold step in your career? If you are a fluent or native Icelandic speaker looking for exceptional Icelandic-speaking jobs that combine professional fulfilment, generous rewards, and an unforgettable European lifestyle experience, we would love to hear from you. This Icelandic Speaking Jobs In Bulgaria position in Bulgaria is filling fast, so do not miss your opportunity to join one of the continent's most dynamic customer support services teams. Click Apply Now to submit your application today, and a dedicated consultant from Mercier Consultancy Group will be in touch to guide you through every step of the process. Your next great chapter starts here — with Mercier Consultancy Group.