HRIS Implementation Specialist
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AI Summary
The specialist is responsible for guiding clients through the end-to-end HR system implementation process, from requirements gathering to go-live. This includes configuring system workflows, managing data migration, and delivering user training.
Main responsibilities
Client Onboarding- Support clients throughout their HR system implementation
- Attend project kick-off meetings and implementation workshops
- Build strong working relationships with clients and provide regular project updates
- Act as the day-to-day contact for implementation-related queries
Requirements Gathering
- Understand each client's HR processes and business requirements
- Document agreed requirements and implementation decisions
- Recommend platform configuration to support client needs
- Work with internal specialists where more complex solutions are required
System Configuration
- Configure HR workflows, employee records, organisational structures and system settings
- Support data imports and system integrations where required
- Assist with testing to ensure configurations meet business requirements
- Validate system setup before go-live
Data Migration & Testing
- Support clients in preparing HR data for migration
- Validate imported data and identify any issues
- Coordinate user acceptance testing (UAT)
- Help resolve configuration or data issues during testing
Training & Go-Live
- Deliver client training sessions and walkthroughs
- Prepare implementation documentation and user guides
- Support clients during go-live activities
- Assist with implementation sign-off and handover
Project Delivery
- Keep project plans and documentation up to date
- Attend internal and client project meetings
- Track actions, risks and outstanding tasks
- Escalate issues to senior consultants where appropriate
Continuous Improvement
- Contribute to implementation best practices and documentation
- Share lessons learned with the wider team
- Stay up to date with product enhancements and HR technology trends
Requirements
- 2-4 years' experience implementing HR systems, HRIS platforms or business software
- Experience working in HR, HRIS, implementation, customer success or professional services
- Good understanding of HR processes and employee lifecycle activities
- Experience gathering business requirements and configuring systems
- Comfortable working directly with clients
- Strong organisational and problem-solving skills
- Excellent communication and presentation skills
- Ability to manage multiple implementation projects simultaneously
- High attention to detail
Nice to Have
- Experience implementing HRIS, Payroll or Workforce Management systems
- Experience with system integrations or data migration
- Knowledge of APIs or middleware platforms
- Experience delivering client training
- Experience working in a SaaS or technology environment
- Relevant HRIS, project management or implementation certifications
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