HR Services Representative I

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

• Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution.

• Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience.

• Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials.

• Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and/or management.

• Build and maintain effective business relationships with all departments.

• Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance systems.

• Responsible for meeting and/or exceeding established key performance indicator metrics as defined by management.

• Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

Education/Experience:

• Associate’s degree or equivalent amount of Bachelor education in HR or related field preferred.

• 1 or more year of experience in HR, call center, or related field preferred.

• Experience in a high-volume administrative support environment supporting multiple staff and/or departments.

• Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal).

• Adapts communication style to different customer groups.

• Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions.

• Demonstrates ability to listen effectively to customer concerns and issues to provide applicable solutions.

• Demonstrated a passion for customer service with specific emphasis in contact center support, preferably within an HR organization.

• Attention to detail, organizational skills, and the ability to multitask.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile.  The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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