HR Manager - Corporate Functions

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are looking for a Human Resources Business Partner to join Foundever’s global HR team, supporting senior leadership across the People corporate function

Job Summary

Reporting to the SVP, Talent & Culture, this role will operate as a strategic partner to regional and global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact.

This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.

Primary Job Responsibilities

• Strategic Business Partnering & Transformation, where you will be expected to partner closely with HR senior leaders to execute functional strategy and act as a trusted advisor on people topics, balancing financial constraints with employee impact.
• Organizational Design & Workforce Planning, implementing organizational design initiatives, and helping to execute structural changes end-to-end.
• Talent Acquisition & Onboarding, partnering with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles as well as lead on onboarding
• Learning & Development, executing talent management processes, including performance management, talent reviews, and succession planning and supporting leaders to enhance leadership effectiveness and team performance.
• Culture & Talent Engagement, driving participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.).
• Total Rewards & Employee Relations, supporting execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes.
• Leverage Data from HR data, dashboards, and people insights to inform decision-making and influence leaders.
• Operating Model, collaborating with Centers of Excellence (COEs), Regional / Local HR Teams, and Shared Service Centers (SSC).

Candidate Profile

• 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (required). Master's degree or MBA with an HR/OD focus (preferred).
• Strong track record supporting corporate commercial functions.
• Demonstrated experience in organizational design, transformation, and workforce planning.
• Experience operating within a COE / shared services HR model.
• Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred).

Skills and Capabilities

• Excellent communication skills in English, with the ability to influence and partner with senior stakeholders globally.
• Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization.
• The ability to translate strategy into execution
• Credible and confident senior stakeholder management and influencing skills.
• Strong command of performance, talent review, succession, and leadership development processes.
• Strong analytical and data-driven decision-making capability.
• Ability to balance hands-on delivery with strategic partnering.
• High levels of commercial acumen and business insight.
• Resilient, adaptable, and comfortable operating in ambiguity and change.

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