HR Compliance and Clearance Specialist

Why you’ll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

The HR Compliance & Clearance Specialist manages a broad portfolio of HR compliance, workforce governance, reporting, and records across Canada and the United States. The role manages Canadian clearance & security processes as the Alternate Company Security Officer, with responsibilities from process design through to execution. The role regularly partners with HR, Legal, Finance, Security, and other business stakeholders, monitors legislative and regulatory requirements, maintains accurate and audit-ready records, and escalates material risks, policy decisions, and required policy and process changes to the Director of Compliance.

What you’ll do:

Government Security Clearances

• Support the Company Security Officer (CSO) and serve as an Alternate Company Security Officer (ACSO) in administering the federal Contract Security Program (CSP).
• Manage the end-to-end government security clearance process for employees and subcontractors, including new applications, renewals, upgrades, transfers, terminations, fingerprinting, documentation and follow-up.
• Serve as a trusted resource for employees, candidates, leaders and internal partners, helping them navigate clearance requirements and resolving routine issues.
• Maintain secure, accurate and audit-ready clearance records, monitor expiry dates and outstanding actions, and safeguard sensitive personal and government information.
• Maintain and improve clearance procedures, templates and controls, escalating complex eligibility, privacy, security or compliance matters as appropriate.

Employment Compliance

• Administer key Canadian and U.S. compliance programs, including vacation compliance and accrual governance, U.S. E-Verify, and required workplace and employee compliance postings.
• In partnership with HR Governance & Compliance, monitor relevant federal, provincial and state legislative developments and identify required policy, process, system, communication or training changes.
• Maintain compliance calendars, records and controls and coordinate activities with Payroll, Finance, HR and Legal.

Workforce Reporting & Risk

• Coordinate recurring and ad hoc workforce reporting for government bodies and support HR-related responses for customer RFPs.
• Coordinate contingent-worker processes and work with Legal and Tax to identify and mitigate worker-classification risk.
• Support records-retention requirements, secure disposition practices and effective governance of HR records.

Governance & Continuous Improvement

• Support employee handbook maintenance, including updates, approvals, jurisdictional changes and version control.
• Maintain accurate, confidential and audit-ready records, trackers and status information across assigned programs.
• Identify practical opportunities to improve workflows, controls, reporting and automation.
• Escalate legal or policy interpretation questions, exceptions, significant non-compliance, and privacy, security or organizational risks to the Director of Compliance.

What you’ll bring to the table:

• 5–7 years of experience in HR compliance, regulated program administration, workforce reporting, records governance or a similar process-controlled environment.
• Experience administering government security screening or comparable regulated processes. Experience with the federal Contract Security Program or as an Alternate Company Security Officer is strongly preferred.
• Interpretation of policy is an asset.
• Working knowledge of Canadian and U.S. employment compliance requirements.
• This position serves as the Alternate Company Security Officer (ACSO) under the Contract Security Program (the "Program") of Public Services and Procurement Canada (PSPC). As required by the Program, the successful candidate must be physically located in Canada and must be a Canadian citizen, or a permanent resident eligible for approval by PSPC on a case-by-case basis and must obtain and maintain a security screening of at least "Reliability Status" level.
• Strong analytical, organizational and communication skills, with the judgment and discretion required to handle sensitive information.
• Able to manage multiple programs and deadlines with limited supervision while working collaboratively across functions and confidently engaging stakeholders at all levels.
• Postsecondary education in Human Resources, Business Administration, Compliance or a related field, or equivalent experience.

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $74,000 to $93,000, annually + 8% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Our company uses artificial intelligence (AI) at one or more stages of its hiring process, including to screen, assess, select and/or rank applicants. AI is used to support, and not to replace, human decision-making, and a member of our hiring team reviews candidates before employment decisions are made. Depending on the location of the role and the applicant, additional notices and rights may apply and will be provided separately where required. 

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7822 

EoE/M/F/Vet/Disability  

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