Home-Based Sales Support Lead

Number of Openings: 1
 

Are you a customer-focused leader who excels in project coordination, team development, and operational support? We’re looking for a Home-Based Sales Support Lead to join our DCX team. In this role, you will oversee backend project management operations while supporting Sales Executives, Account Managers, suppliers, and clients to ensure an exceptional customer experience. You will also play a key leadership role in coaching and developing team members, optimizing workflows, and ensuring seamless support across the sales and project management functions. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about driving operational excellence while building strong client relationships.

REQUIRED CORE COMPETENCIES 

• Highly Proficient Communicator: Excellent spoken and written English communication skills with the ability to engage effectively with clients, team members, and leadership.

• Strong Leader & Coach: Ability to mentor, motivate, and develop team members while fostering accountability and continuous improvement.

• Organized & Detail-Oriented: Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.

• Customer Service Focused: Dedicated to delivering exceptional customer experiences and maintaining strong client relationships.

• Problem-Solver & Adaptable: Strong critical thinking skills with the ability to prioritize, multitask, and resolve challenges in a dynamic environment.

WHAT YOU WILL DO 

• Become proficient at CPM Coordinator and CPM Support Coordinator responsibilities.

• Create training sessions and/or assist the Manager of Creative Project Management with training sessions. Conduct a thorough review and approval of CPMC and CPMSC's work during training to ensure accuracy. Create and optimize training guides for new processes, updates, and workflow changes to ensure full team alignment and readiness.

• Have 1:1s with every CPMC and CPMSC. Coach, motivate and improve their performance.

• Coordinate recognition and remote events, within Kotis’ parameters, for CPMC and CPMSCs that fosters team cohesion and camaraderie, organizing team events to celebrate achievements and build a positive work culture.

• Maintain an efficient productivity data system to track and evaluate the quality and completion of assistant's work.

• Assign low-lead and non-program clients to CPMCs to guarantee that all incoming clients receive timely support and are guided smoothly through the ordering process

• Manage task delegation from AEs and CPMs when no support is available, ensuring all tasks are completed accurately and within deadlines.

• Oversee team coverage and scheduling, including PTO approvals, ensuring uninterrupted support for the Creative Project Manager and stepping in to cover coordinator responsibilities during absences.

• Deliver structured performance evaluations at the 3-month, 5-month, and annual milestones, providing clear feedback to support growth and accountability.

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 3-5 years of experience in a team lead role in the BPO industry.

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Microsoft Excel required; Microsoft Office knowledge required. 

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

  • Customer orientation and the ability to adapt to and respond to diverse types of characters. 

  • Comfortable with social media marketing. 

  • Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore) 

WHAT WE OFFER 

• Salary Range: PHP 40,000 - 45,000

• Industry: Promotional Products

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!