Home-Based Sales Assistant

Number of Openings: 1
 

The DCX Client Services – Home-Based Sales Assistant will support day-to-day sales operations, including quoting, client communication, vendor coordination, and order preparation. This role requires a highly organized and detail-oriented individual who can work independently, manage multiple priorities, and maintain a high level of accuracy. The ideal candidate is proactive, responsive, and committed to supporting both client needs and sales growth initiatives.

REQUIRED CORE COMPETENCIES 

• Highly Organized: Exceptional organizational skills with the ability to manage multiple tasks, communications, and deadlines efficiently.

• Attention to Detail: Demonstrates extreme accuracy in handling quotes, orders, and documentation.

• Works Well Under Pressure: Able to maintain performance and accuracy in a fast-paced, high-pressure environment.

• Reliable & Focused: Strong memory and ability to work independently without constant supervision or reminders.

• Strong Communication Skills: Comfortable communicating with customers and vendors via phone and email.

WHAT YOU WILL DO 

• Responsible for providing customers with information on product pricing, features, and availability. 

• Responsible for creating proposals, quotes, and opportunities. 

• Responsible for creating presentation formats and compiling data for the preparation of sales presentations. 

• Responsible for documenting all order-related activities in various systems. 

• Responsible for sending a follow-up with suppliers on orders. 

• Ensure up-to-date records of customer interactions, transactions, comments, and complaints. 

• Responsible for managing a high volume of inbound and outbound emails. 

• Responsible for providing general day-to-day customer service to clients and vendors. 

• Ad hoc tasks aligned with those mentioned above 

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 2-3 years of direct Promotional, Customer Service, or Order Management role. Experience working with another promotional company is highly desired

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficient in both Microsoft and Google applications.

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

  • Experience with company webstores such as Order My Gear, Chipply, and eBlox.

  • Experience in quoting apparel with various decorating techniques such as embroidery, screen print, DTG, and DTF.

  • Experience creating UPS and FedEx labels for international orders.

  • Experience with iPROMOTEu iSuite system is a plus.

WHAT WE OFFER

• Salary Range: PHP 43,000 – 48,000

• Industry: Promotional

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM PST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!