Home-Based Customer Service Representative

Number of Openings: 1

Are you a customer-focused professional who enjoys helping people, solving problems, and delivering exceptional service? We’re looking for a Home-Based Customer Service Representative to join our DCX team. In this role, you will support a rapidly growing US-based company by assisting customers through phone, email, and business applications while providing outstanding service and ensuring a positive customer experience. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys multitasking, and is eager to develop their career in customer support.

REQUIRED CORE COMPETENCIES 

• Highly Proficient Communicator: Excellent spoken and written English communication skills with strong phone and email etiquette.

• Customer-Centric: Passionate about delivering exceptional customer service and building positive customer relationships.

• Organized & Detail-Oriented: Strong organizational skills with exceptional attention to detail and accuracy.

• Adaptable & Flexible: Comfortable working in a fast-paced environment while handling changing priorities and responsibilities.

• Collaborative Team Player: Works well with colleagues, asks for guidance when needed, and contributes to a positive team environment.

WHAT YOU WILL DO 

• Handles an average number of inbound and outbound calls as well as emails.

• Escalate calls to level II support as needed.

• Provides superior internal/external customer service to every customer every time by using relationship-building techniques and proper phone/email etiquette.

• Troubleshoots and provides mutually beneficial resolutions to the customers.

• Research billing or payment inquiries

• Responds to customer inquiries, which may include but are not limited to returning customer phone calls as well as emails.

• Uses business system applications to process, update, and enter customer orders and inquiries.

• Provides management with feedback regarding customer concerns and proposed resolutions.

• Cross-sells and up-sells by assisting customers in finding a product that satisfies their needs.

• Must meet all benchmark standards set forth by management.

• May be assigned special projects/assignments as the need arises.

• Other duties as assigned.

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 2-3 years in a customer service role

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficient in both Microsoft and Google applications.

  • Ability to learn the company-specific system

WHAT WE OFFER

• Salary Range: PHP 30,000 – 35,000

• Industry: Gaming

• Job Type: Full-time

• Work Shift: 6:00 AM – 5:00 PM EST (Saturday-Sunday) & 10:00 AM - 9:00 PM EST (Tuesday-Wednesday) with 1 hour break

• Workdays: Saturday - Sunday | Tuesday -Wednesday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided 

• Internet stipends upon regularization 

• HMO Coverage 

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!