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AI Summary
The technician will provide technical support and customer service by troubleshooting hardware, software, and networking issues. They are also responsible for managing tickets, documenting fixes, and coordinating with team members to resolve client issues.
Open to candidates located in Colombia.
Requirements:
- Excellent command of the English language (Written and verbal).
- Minimum 3 years of IT Help Desk or Systems admin experience.
- Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers
- General software installation, and troubleshooting.
- DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
- Web Filtering.
Desired Qualifications
- Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
- Other common auto dealership software
- Degree in Computer Science, Information Technology, or related fields
- Microsoft certifications
- Cisco Certifications
Responsibilities:
- Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
- Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
- Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
- Coordinate with other support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other support as needed.
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