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The role involves managing technical support tickets, tracking service assignments, and maintaining accurate documentation in the database. You will also be responsible for notifying engineers of issues and ensuring timely closure of support requests.
Create and update process documentation.
Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
Access the ticket management system, for the services assignment.
Request notification from the engineer in case any problem arises during the service.
Record the services performed in the corresponding database or ticket management systems.
These activities are not limiting.
It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job.
Verifiable experience, at least six months experience in IT or customer care service.
Team player.
Responsible and organized.
Resourcefulness and proactivity.
Time management skills and ability to prioritize work.
Attention to detail and problem-solving skills.
Have written and verbal communication skills.
Please read carefully the details of the application, which includes weekly workload and monthly salary
Other requirements
Location: remote - Brasil y Paraguay
Monthly Financial Contribution (USD 250).
Working hours: 05:00 - 9:30
English Level : Advanced
Spanish Level: Advanced
Excellent work environment
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