The consultant will maintain SAP system stability, performance, and security across production and non-production environments. They are responsible for performing technical maintenance, managing user access, and coordinating infrastructure activities with cross-functional teams.
Assess products and development processes against EU Cyber Resilience Act requirements while identifying compliance gaps. Partner with cross-functional teams to integrate security controls and vulnerability management throughout the product lifecycle.
Analyze, design, implement, and support SAP FI-AR/AP solutions while leading the functional resolution of complex incidents. Collaborate with business and technical teams to ensure accurate financial processing and support integrations related to billing, payments, and reconciliation.
The consultant will design, configure, and optimize SAP banking, payment, and liquidity management processes within an S/4HANA environment. They are responsible for integrating SAP FI with various modules and external banking systems while ensuring financial controls and SOX compliance.
The agent will provide first-level technical support to end-users via phone and chat, resolving issues related to computers, networks, and applications. They are also responsible for managing and documenting tickets while routing complex technical issues to higher-level support teams.
Responsibilities include providing customer support via phone and chat, managing pending tasks, and delivering high-level customer service by providing immediate solutions. This also involves escalating tasks to Level 2 and/or 3 technical teams and identifying and resolving issues.
Responsibilities include providing first-level customer assistance via phone and chat support, immediately resolving issues, managing the ticket backlog, and escalating tasks to Level 2 and/or Level 3 technical teams when necessary.
Responsibilities include providing high-level customer support via phone and chat, offering immediate solutions, and managing ticket backlogs. This also involves escalating tasks to Level 2 and/or Level 3 technical teams when necessary.
