Healthcare Field Engineer

Company Overview

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 400 post-acute care facilities with 50,000 employees across 21 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services — accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support — to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

Job Summary

The IT Field Engineer provides technical support and infrastructure services across skilled nursing and senior living facilities. This role is responsible for maintaining healthcare technology environments, supporting clinical and business applications, ensuring secure and compliant IT operations, and delivering exceptional customer service to facility users. The position offers exposure to a wide variety of technologies and healthcare environments while supporting the delivery of high-quality patient care through reliable and effective technology solutions.

Key Responsibilities

• Support and maintain healthcare information systems, electronic health record (EHR) platforms, and clinical applications to ensure reliable technology operations across multiple facilities.
• Deploy, troubleshoot, and optimize end-user devices, operating systems, network infrastructure, telecommunications systems, and cloud-based technologies.
• Partner with facility leadership and healthcare professionals to assess workflow needs, improve system usability, and enhance the effectiveness of technology solutions.
• Ensure the secure exchange, accessibility, and protection of healthcare information by implementing security best practices and supporting compliance requirements, including HIPAA and SOC standards.
• Conduct facility visits, technical assessments, and risk evaluations to identify operational issues, security vulnerabilities, and opportunities for modernization and continuous improvement.
• Provide responsive technical support, communicate complex technical concepts to non-technical audiences, and build strong relationships with internal stakeholders and facility teams.

Qualifications

Required Experience

• Minimum of two (2) years of field engineering experience; OR
• Minimum of three (3) years of service desk experience demonstrating continual growth and advancement.

Essential Physical Requirements

• Ability to sit, stand, walk, speak, drive, and work at a computer for extended periods.
• Ability to lift and carry up to 25 pounds, including computers, printers, and other IT equipment.
• Ability to bend, stoop, run network cables, connect and test networking equipment, and navigate stairs and crawl spaces when supporting facility infrastructure.
• Ability to travel by vehicle or air and transport technical equipment as required.
• Visual acuity sufficient to review documentation and technical information.
• Ability to hear and communicate effectively in person and by telephone.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Travel Requirements

• Up to 80% travel to supported facilities, including locations approximately 3–4 hours from the employee's home location.
• Occasional travel to additional company locations as required.
• Participation in regular on-call rotation schedules is required.

Preferred Experience

• Managed healthcare IT experience.
• Experience supporting: Microsoft Azure and/or Amazon Web Services (AWS) Active Directory and file share administration Desktop and end-user support Windows 11, Microsoft Office, and SharePoint deployment and troubleshooting Apple iOS and macOS deployment and troubleshooting ChromeOS deployment and troubleshooting PSA and/or RMM platforms Printer hardware and software support Telecommunications technologies, including POTS, VoIP, Fax, eFax, and ATA devices Network configuration and troubleshooting

Required Knowledge, Skills, and Abilities

• Self-starter with the ability to work independently and manage competing priorities.
• Strong organizational skills with demonstrated follow-through and accountability.
• Proven track record of achieving performance objectives and delivering high-quality customer service.
• Knowledge of IT best practices and sound technical judgment.
• Strong business acumen and customer-focused mindset.
• Effective verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong relationship-building and stakeholder management skills.
• Ability to analyze information, solve moderately complex problems, and make sound decisions.
• Professional written and verbal communication skills.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Cloud+
• Microsoft Fundamentals certifications
• ITIL 4 Foundation
• Other industry-relevant certifications

Work Location

Remote in South Carolina. Candidates in the Columbia, SC or Charleston, SC (Midlands or Low Country) areas preferred.

Pay

The base salary for this position is $62,000-$70,000 based on experience and location.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.