Healthcare Customer Service Rep | Remote

Overview

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Start date: 11/5/2026

Compensation & Benefits

At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package:

Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off (PTO) and paid holidays

• Flexible spending accounts (FSAs)

• Employee wellness programs

• Career development and growth opportunities

See what makes this opportunity unique — watch a quick overview video.  Job Preview Video

Ready to make a difference right from your home office?

At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Responsibilities and Duties 

The following responsibilities and duties must be successfully performed, without or without reasonable accommodation:  

• Provides exceptional customer service and engagement via telephone 

• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs 

• Respond to the needs of a 24/7/365 operation as needed 

• Researches, identifies and solves problems; verify eligibility of services and places call backs as required 

• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards 

• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups 

• Ability to multi-task (simultaneously think, talk, type) 

• Uses excellent listening skills to receive, process and document detailed information 

Qualifications 

• High school degree or General Education Degree (GED) required 

• Ability to read, write, and comprehend instructions and correspondence; Spanish speaking is a plus 

• Ability to deal with and solve problems using solid judgment skills 

• Computer skills required to include the ability to navigate through multiple programs; comfortable with dual screens; basic knowledge and understanding of Microsoft Office 

• Reliable attendance and ability to adhere to a published schedule a must 

Additional Information

• Completion of assessments may be required before moving forward in the hiring process.

• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Protect Yourself from Recruitment Scams

At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters.

Carenet communicates using our e-mail domain: @carenethealth.com

To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation).

If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov.

For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.