Head of Residential Business Development

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Focus of the Role

The Head of Residential Business Development will establish and lead a dedicated business development capability focused on capturing opportunity for Telstra across new residential developments, including greenfield housing estates and high-density developments.

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.

About the Team

The Telstra Consumer Home Internet team is focused on growing and protecting Telstra’s home connectivity business by delivering compelling broadband propositions across nbn and 5G Home Internet. The team brings together customer, commercial and network insights to drive acquisition, retention and base value, while improving the end-to-end experience for customers. Its role is to ensure Telstra remains competitive as customer needs, network technologies and market dynamics evolve, balancing strong customer outcomes with sustainable commercial performance and helping more Australians get reliable, high-quality connectivity at home.

What you'll do

This newly created role will bring specialist focus to the residential development market, building the relationships, pipeline, propositions and ways of working required to engage developers and prospective customers earlier in the development lifecycle and convert these opportunities into sustainable customer and commercial growth.

You’ll set the strategy and build the business development capability required for Telstra to grow its presence in residential developments.

Working across the developer and property ecosystem, you’ll identify and pursue priority opportunities, build strategic relationships, and establish a qualified pipeline spanning developments at different stages of their lifecycle. You’ll work closely with the broader Consumer Home Internet team, and bring together the right customer propositions, commercial arrangements and engagement approach, working across Product, Channel, Marketing, and Operations to turn opportunities into growth.

Success will require a deliberate, relationship-led approach that engages the right partners well before customers move into their new homes.

Key responsibilities will be: 

• Developing and executing Telstra’s Home Internet residential development strategy, operating model and growth plan.
• Identifying, assessing and prioritising opportunities across greenfield estates, high-density developments and other priority residential development segments.
• Establishing strategic relationships with property developers and relevant partners to create earlier access to new developments and prospective customers.
• Building and managing a qualified development pipeline, with clear opportunity stages, measures, account plans and conversion pathways.
• Understanding development lifecycles and translating them into timely customer acquisition and engagement opportunities.
• Shaping propositions, commercial approaches and customer journeys suited to the residential development market.
• Aligning closely with the broader Consumer Home Internet team, and bringing together Product, Channel, Marketing, and operational teams to execute opportunities.
• Identifying and removing structural barriers to growth, including process, capability and customer-experience gaps.
• Establishing the measures, insights and disciplines needed to continuously improve and scale the residential development business development model.

This role has a flexible working location within Australia.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About you 

This role will suit an experienced business development professional. You’ll be comfortable working with longer development cycles, multiple stakeholders and complex opportunities, while building relationships that translate into commercial outcomes.

To be successful in this role, you’ll bring: 

• Residential development experience: Knowledge of the residential development ecosystem, ideally including experience working with property developers, greenfield estates, high-density developments, telecommunications, utilities or adjacent sectors.
• Business development expertise: Experience originating, shaping and converting complex opportunities, rather than relying on established consumer sales channels.
• Strategic relationship management: A strong track record of establishing senior relationships with developers, commercial partners or other external stakeholders and creating mutual value.
• Pipeline management: Experience developing and managing a qualified opportunity pipeline across different stages and time horizons.
• Commercial acumen: Strong capability in assessing opportunities, shaping propositions and commercial models, negotiating outcomes and measuring returns.
• Capability building: Experience establishing or scaling a new business development approach, including the processes, disciplines and ways of working needed to make it repeatable.
• Market orientation: Strong external focus, with the ability to understand market dynamics, identify emerging opportunities and translate insights into action.
• Cross-functional leadership: The ability to bring Product, Sales, Marketing, and Operations together around complex opportunities and drive outcomes.

Interested? Apply now! 

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!  

To be considered for this role, please ensure a current copy of your CV is attached to your application. 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).