Head of Global Office Services and Support

Closing Date:
22 Sept 2026

Location: Remote (timezone: UTC -1 to UTC +5) 

Compensation: Peek benchmarks annual salary based on market ranges per jurisdiction. To learn the hiring ranges for this position, please review the Application Instructions below.

The Role

Division:  Operations

Team:  GLOSS; Meet the Peek Team.

Travel:  up to 15% travel per annum

Working Day: Flexible working hours throughout the week. Daily collective overlapping hours are 11:00-16:00 UTC. Our Full Time work week is approximately 40 hours.

We are seeking an experienced and strategic Head of Global Office Services & Support to design and optimization of our global remote office infrastructure. This role will be pivotal in developing the systems, processes and models that support a globally distributed workforce to operate effectively and sustainably at scale. You will lead the Global Office Services & Support (GLOSS) cross-functional team focused on global gatherings, IT systems, services and process design. You’ll be both a strategist and a builder - developing the foundational systems that connect people, processes and platforms across regions, and ensuring they remain fit-for-purpose as we grow. This role will be located within the Operations division and will collaborate closely with our other Operations teams (Human Resources, Governance, Risk & Compliance, and Finance).

Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will/may be part of the role (in line with Peek’s Travel Safety Policy). 

What you’ll do

The key responsibilities of the role are:

• Design and embed a scalable global office framework that supports distributed collaboration, productivity and compliance, ensuring our operating principles work for staff regardless of global location.
• Oversee and optimise core operational systems (including IT platforms, knowledge management, project management tools) so they are fit-for-purpose for a globally distributed team, while managing vendor and service provider relationships as needed.
• Create and uphold standards for remote collaboration, enabling teams to connect more easily, build strong working relationships, and experience a sense of shared purpose. This includes leveraging modern technologies and designing thoughtful systems that strengthen both our effectiveness and our mission. 
• Ensure timely and effective staff support across IT, processes, and engagement support, partnering closely with HR, Finance, and Governance, Risk & Compliance teams to continuously improve staff experience and cross-functional ways of working.
• Continuously improve our remote operating environment, business processes and workflows by using data, feedback and research to guide scalable improvements, automations and innovations, such as AI.
• Manage the design and delivery of global in-person gatherings, defining requirements, and managing budget implications to ensure impact and value for the whole organisation.
• Manage, mentor and grow the Global Office Services & Support (GLOSS) team, fostering a culture of collaboration, accountability and innovation and supporting engagement systems and content governance for GLOSS that underpins our collective success.

What you’ll bring

The key attributes we have identified for the role are:

• Demonstrated experience in business operations, process design or remote workplace infrastructure, ideally within a global or remote-first context. 
• Strong skills in modeling, analysis and data-informed decision making to support strategic and operational planning.
• A deep understanding of SaaS platforms, remote end-user IT services, digital collaboration platforms  and business systems integration.
• Proven ability to balance immediate staff needs with longer-term improvements, keeping both people and systems in mind.
• Experience designing and implementing scalable systems and workflows that adapt as organisations significantly grow.
• Exceptional communication, interpersonal, and cross-cultural skills, with the ability to work inclusively across diverse teams and contexts.
• Comfort working in a high-autonomy, remote-first environment, bringing initiative and ownership to shared goals.

About Peek

Millions of people worldwide are losing their sight unnecessarily. We are intent on changing this.  Join a mission-driven award winning team who are intent on changing this.

• Vision and eye health for all -  Why Peek exists and the problem we solve
• What is Peek?  -  How our product works
• Kiyasi’s Story -  A short film about some of the people who use and benefit from our tools
• WIRED - How Peek Vision Helped 1.5 Million People to See Again
• Rolex Perpetual Planet Initiative - Andrew Bastawrous: Global Vision
• Peek team members often say that working here is more than just a job — it's a chance to make a real impact alongside supportive, mission-driven colleagues.

More than one in eight people worldwide can’t see clearly.  By 2050, the number of people affected is expected to double.  There aren’t enough eye health specialists to treat everyone, and at the same time many people are invisible to eye health services or never make it to care.  Peek Vision is a social enterprise that exists to help eye care services reach everyone who needs them.

Our software and data insights platform helps to optimise and evaluate eye health services working in schools, communities and workplaces.

Peek supports eye health from planning through to screening and treatment with:

• Population-level rapid assessments
• App-based vision screening
• Data capture and referrals
• Real-time service monitoring and insights

By 2050, we aim to prevent 1.25 billion people from needlessly losing their eyesight.

We are dynamic, impact-driven and award-winning. Our products have been developed in collaboration with eye health providers, professional bodies and researchers. They reflect global best practices in health systems decision-making.

Peek is powering eye health programmes in multiple countries. One person is screened with Peek every four seconds.

Why work at Peek?

Our team is united around one goal: vision and eye health for all. Your work will have tangible impact, creating lasting improvements in eye health worldwide.

We are a team like no other - our diverse, multidisciplinary team is recruited from a wide range of backgrounds, including technology development, public health, research, eye health, international development and the private sector. Peek promotes a high level of ownership and accountability within each role, with frequent collaboration between team members and across teams. Peek’s culture promotes individual ownership, accountability and collaboration across and within teams, with team leads playing a supportive role in wellbeing, development and prioritisation. 

Working for Peek Vision provides a number of benefits - to find out more about our approach to compensation and benefit provision, please visit our Why work at Peek? page on our website.

Application Information & Instructions

To Apply: Please submit your full application through our recruitment site by the closing date noted above.   

Salary Ranges: Peek benchmarks annual salary based on market ranges per jurisdiction. A selection of our salary ranges for this role are as follows: 

• 2,100,000 - 2,500,000 INR per annum, based on India jurisdiction
• 3,580,000 - 4,210,000 KES per annum, based on Kenya jurisdiction
• 582,000 - 685,000 ZAR per annum, based on South Africa jurisdiction

Please include your salary expectations with your application, regardless of your location. The salary ranges above are provided for selected jurisdictions only. Where a range isn't published for your jurisdiction, we'll discuss the local benchmark and compensation with you during the recruitment process.

Recruitment Processes: Please be aware we may use AI tools to support parts of our recruitment process. All applications are reviewed by our recruitment team, and all decisions about shortlisting and hiring are made by people. AI supports our process but does not make employment decisions.

Depending on the role, our recruitment processes vary and can involve multiple interview stages, pre-screening questions, and/or presentations & project completion. All interviews are held via video conferencing. 

Peek is an equal opportunity employer. Peek will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of age, disability, gender, marital status, parenthood, race, religion or belief, sex, sexual orientation, or any other factor which may be deemed discriminatory. Further the diversity of our team is important and crucial to our impact and we seek to ensure our team has affinities or links to the communities where we are most active.  

Please note: Peek is not able to hire or engage individuals under the age of 18 for any form of employment or contracting work. This includes internships, temporary roles, consultancy, or volunteer assignments. This policy applies in all countries where we operate and is in place to ensure we follow international child protection standards and local labor laws.

At Peek Vision, we take data protection seriously and are committed to ensuring the security and privacy of personal data. We comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. By submitting your application, you consent to the collection, processing, and storage of your personal data for recruitment purposes. Your personal information will be securely stored and will only be used for the purposes of assessing your suitability for employment opportunities within our organisation. We will retain your data for a reasonable period or until the completion of the recruitment process, whichever is longer. We will not share your information with third parties without your explicit consent, except when required for recruitment or hiring process or by law. If you have any concerns about the handling of your personal data, please view our privacy policy for more information, or contact us at the following address GDPR_Request@peekvision.org.