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AI Summary
This is a remote position.
About RaftLabs
RaftLabs is an AI-native custom software development company building products and platforms for clients across the globe. We operate as a fully remote team and work across diverse domains, from SaaS products to enterprise integrations to AI-powered workflows. We move fast, we care about craft, and we hold ourselves to a high bar on delivery quality.
As we scale, we need someone who can hold the entire delivery engine together.
The Role
This is not a typical project manager role.
You will be the single point of accountability for delivery across all active projects at RaftLabs. You will sit above our project managers, not beside them. Your job is to make sure every project is running on track, every client is informed and happy, and every manager is doing what they are supposed to do. When they are not, you escalate, course-correct, or take charge.
Think of it this way: 15 projects are running in parallel. Five managers own them. You own all five managers.
What You'll Own
Delivery Oversight
Maintain a real-time pulse on every active project: timelines, risks, blockers, and progress
Ensure no delivery slips are without early visibility and a mitigation plan in place.
Identify projects that are off-track before the client notices
Manager Accountability
Ensure every project manager is following their defined SOP consistently and not just occasionally
Run regular check-ins with PMs and hold them accountable to their commitments.
Act as the escalation layer between PMs and leadership.
Client Health
Make sure every client is receiving regular, structured updates.
Ensure meeting minutes are documented after every client call
Run or oversee periodic temperature checks to catch dissatisfaction early
Step in on client communication directly when a situation needs a senior hand.
Estimation & Billing Hygiene
Review and challenge estimates before they go out; spot underestimation, over-commitment, or scope creep before it becomes a problem.
Ensure all hours are being logged accurately and on time
Make sure that work being done is being billed correctly with no value leakage
Process Compliance
Ensure the RaftLabs Manager OS (our internal operating system for delivery) is being followed across all projects
Identify gaps in how managers are operating and close them through coaching, escalation, or process improvement.
Requirements
What We're Looking For
Experience
3 to 5 years of experience managing software delivery at a services or agency company
Has managed multiple projects simultaneously across different domains and client types
Has directly managed or overseen project managers or team leads, not just developers.
Solid familiarity with the software development lifecycle (Agile, sprints, releases), well enough to challenge estimates and spot risk
Prior experience specifically at a tech services or custom software development company
Has worked in fast-moving, multi-client environments where context switching is the norm
Skills & Traits
Exceptional at context switching: you can move from a billing conversation to a technical estimate review to a client escalation in the same afternoon.
Strong communicator, written and verbal, especially in a sync and remote environment
Detail-oriented without being a bottleneck; you track everything but do not slow things down.
Comfortable challenging estimates, pushing back on over-commitment, and having hard conversations when deliveries are at risk
Ownership mindset: You do not wait for problems to come to you; you find them first
Remote-Ready
Has worked in a fully remote setup and knows how to build accountability and visibility without micromanaging
Disciplined about documentation, a sync updates, and structured communication.
What Success Looks Like at 90 Days
You know every active project, its status, its risks, and its client relationship health without needing to ask the founder
Every PM is being held to their SOP consistently
No delivery surprise goes unreported for more than 24 hours
The founders have stopped worrying about delivery
Benefits
Why Join RaftLabs
Direct impact: you will own a function that directly shapes how the company grows and retains clients
High trust, high autonomy: we give ownership to people who have earned it
A team that has built real products for real clients across healthcare, fin-tech, retail, hospitality, and more
Remote-first culture with strong a sync communication practices
A company actively moving toward an AI-native model: you will be building the delivery function of tomorrow's agency, not yesterday's.
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