GST (Global Servicing Team) Analyst

This role is a partner operations analyst position within the GST - Global Servicing Team, in Global Network Partnerships (GNS). GST is a vibrant global team responsible for owning the servicing to Global Network Partnerships. 

This role is responsible for supporting a range of Network Partner banks located in multiple countries across the world with operational servicing & some proactive initiatives and project support. The aim of this team is not just to provide great service but additionally to coach and train partner banks on how to become self-sufficient. Contact with the bank partner covers a broad range of “operational” aspects and therefore the servicing remit can cross many business functions, working with the Business, Marketing, Technologies, Fraud, Finance, Global Network Operations, Compliance & Policy teams, General Counsel’s Office amongst others.

The individual should therefore be flexible, adaptable, calm under pressure, and have strong relationship management and communication skills in order to gain trust and credibility with our internal and external business partners. Time management, work prioritization, independent problem solving and ability leverage relationships with diplomacy, but, without direct authority is vital. They must be highly comfortable working as part of a multi-cultural team with colleagues located in different geographies including the Brazil, Mexico, Argentina, United States, UK and Malaysia. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities