Global Program Manager

Global Program Manager  
Department: Operations – Service Delivery
Full-time
Remote (10% Travel)
Salary: $80,000 - $120,000

Company Description:
DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.

Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

Job Summary:
The Global Program Manager will be responsible for leading complex, strategic program initiatives that support DMD’s global ITAD operations and directly deliver on client lifecycle service needs (e.g., box programs, refurbishment and repair, etc.). This role will oversee program design, execution, and process optimization, collaborating with external stakeholders to scale our ITAD services worldwide. This person will also work in close collaboration with our internal teams including Service Delivery, Global Vendor Management, Sales, Finance, and Operations.

Key Responsibilities:
Program Strategy & Execution

• Onboard, develop and manage global ITAD programs, ensuring alignment with business objectives and DMD’s global expansion goals.
• Oversee the implementation of strategic programs that will include innovative operational processes, technology solutions, and service offerings across all regions.
• Drive cross-functional collaboration between Operations, Sales, Compliance, Finance, and Service Delivery (Global Vendor Management).
• Establish program governance frameworks, including objectives, KPIs, and reporting mechanisms.
• Identify and implement best practices to streamline ITAD workflows, enhance service quality, and improve operational efficiency.
• Partner with leadership to identify initiatives to standardize global processes while ensuring flexibility to meet regional and customer-specific requirements.
• Develop and maintain SOPs, training materials, and documentation to support program consistency.
• Maintain process for accurate program billing and invoicing.

• Ensure ITAD programs adhere to global compliance standards (e.g., R2, data security regulations).
• Work closely with Compliance to monitor regulatory changes and implement necessary program adjustments.
• Conduct risk assessments and develop mitigation strategies to ensure program quality.

• Work in conjunction with Processing Operations and Global Vendor Management to ensure programs meet service-level agreements (SLAs) and customer expectations.
• Support the Sales team in program brainstorming, development, and design for new business opportunities.
• Interface directly with clients and vendors on behalf of DMD.

• Develop and track key performance indicators (KPIs) to measure program success and identify areas for improvement.
• Prepare reports and presentations for senior leadership on program performance and strategic recommendations.

• 5+ years of experience in program management, operations, or supply chain management, preferably in ITAD, reverse logistics, technology, or related industries.
• Proven track record of building and scaling complex client programs, including end-to-end ownership from design to execution.
• Experience working directly with enterprise clients (Fortune 5000 / Cloud 500), including leading formal presentations, business reviews, and managing escalations
• Comfort operating in a fast-paced entrepreneurial environment with evolving priorities, limited resources, and a strong commercial focus
• Strong analytical and problem-solving skills, with experience leveraging data, reporting tools, and process improvement methodologies to drive outcomes.
• Excellent communication and leadership skills, with the ability to influence cross-functional stakeholders at all levels without direct authority.
• Familiarity with IT hardware and lifecycle management is preferred.
• Understanding of ITAD processes, compliance standards, and global logistics networks is a plus.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.
• Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions.

Employment Details:
This full-time position reports to the Service Delivery Manager. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.