German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

German Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading corporations across Europe. As a leader in specialized BPO recruitment, we pride ourselves on delivering bespoke career paths that elevate our candidates' professional standing within the global marketplace.

Job Overview

We are seeking a passionate health-tech enthusiast to join our team in Sofia for the German Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a perfect match for those eager to combine their German language skills with a career in the dynamic Fitness & Wellness industry, providing expert guidance to users of the world’s most iconic health tracking technology.

Key Responsibilities

• Deliver premium technical support to German-speaking customers regarding Fitbit wearable devices and fitness software.
• Guide users through the integration of biometric data, activity tracking, and wellness goals within the Fitbit ecosystem.
• Troubleshoot connectivity, synchronization, and software-related inquiries to ensure optimal device performance.
• Promote a culture of health and wellness by assisting customers in achieving their personal fitness milestones.
• Maintain high-quality standards in documentation and interaction tracking to improve user retention.
• Collaborate with international teams to share insights on trending product inquiries within the Fitness & Wellness industry.
• Stay updated on the latest health-tech trends to provide informed and professional advice to our global customer base.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international corporate environment.
• A strong interest in the Fitness & Wellness sector and a passion for health-tracking technologies.
• Previous experience in customer support or a high-tech service environment is highly desirable.
• Exceptional communication skills and a customer-centric mindset when navigating technical solutions.
• Readiness to relocate and start your journey in Sofia, one of Europe's emerging tech hubs.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for professionals seeking German-speaking jobs. With a favorable climate, stunning mountain ranges, and a vibrant social scene, Bulgaria provides an excellent quality of life for those pursuing an international career.

Beyond the professional growth found in the German Speaking Fitbit Products Support Specialist position in Bulgaria, you will discover a welcoming culture and a low cost of living. Thousands of expatriates have chosen to secure jobs in Bulgaria to enjoy its rich culinary heritage and central location, making your relocation to Bulgaria a rewarding life decision supported by our dedicated team.

How to Apply

If you are ready to take the next step in your career and join a firm that values your expertise, click Apply Now to submit your application for this exciting opportunity. We look forward to reviewing your profile and helping you join the Mercier Consultancy Group team in Sofia.