German Speaking Customer Support Representative (Remote in Portugal)

Important: This is a fully remote role open exclusively to candidates residing in Portugal.

Are you highly proficient in German, living in Portugal, and searching for a rewarding career you can pursue entirely from home? If you possess a natural knack for resolving issues, navigating software applications, and delivering exceptional customer care, we would love to connect with you.

Our organization is growing, and we are currently hiring a Remote B2B Technical Support Specialist fluent in German. In this position, your primary responsibility will be supporting retail and commercial vendors who depend on a premier Point of Sale (POS) platform to manage their daily business operations.

• Eligibility Note: You must currently live in Portugal and hold valid local working rights to be considered. We do not offer international relocation assistance for this role.

Strategic Impact

As the main point of contact for corporate partners using our advanced POS platform, your mission is to provide proactive, resolution-driven support. You will keep their businesses running smoothly by walking them through software questions, transaction errors, and hardware configurations using clear, sequential guidance.

Core Responsibilities

• Inbound Support: Answer incoming business-to-business (B2B) service inquiries from German-speaking accounts via phone, email, and live chat.
• Technical Troubleshooting: Guide merchants through application interfaces, network connections, payment errors, and elementary equipment setups.
• Account Administration: Assist clients with invoice queries, profile management, and the implementation of newly released platform features.
• Data Entry: Document detailed case notes regarding client issues, troubleshooting procedures, and ultimate resolutions within our system tracking software.
• Advanced Escalations: Smoothly forward complex technical bottlenecks to secondary support groups when immediate fixes are not possible.

Candidate Profile

Mandatory Qualifications

• Language Skills: Native or near-native command of German (both written and spoken), combined with professional English capabilities (B2 level or higher) for internal training and company communication.
• Residency & Legal Status: Current physical residence in Portugal along with all necessary local documentation (NIF, CRUE, or a valid residency permit).
• Adaptability: Openness to working on a variable, rotating shift structure within our established operating window.
• Technical Comfort: An aptitude for picking up new software systems quickly, managing multiple browser tabs simultaneously, and simplifying technical concepts for everyday users.

Desirable Background

• Previous experience in customer service, helpdesk support, or public-facing sectors such as retail and hospitality is welcome, but not mandatory. We provide thorough, fully compensated training.

Schedule & Home Office Setup

• Work Hours: 5 days per week, 8 hours per day (totaling a 40-hour workweek).
• Operational Window: Rotating schedules scheduled Monday through Sunday, between 8:00 AM and 7:00 PM.
• Work Location: 100% remote work from your home inside Portugal.
• Equipment Provided: You do not need to use personal devices. A comprehensive, high-spec remote workspace toolkit will be shipped straight to your residence.

Salary & Career Benefits

We provide a highly competitive financial package tailored to the local Portuguese market:

• Base Salary: €1,100 gross per month, paid out over 14 installments per year (incorporating mandatory summer and winter holiday bonuses).
• Performance Incentives: Up to €100 gross monthly in KPI rewards for hitting specific quality benchmarks.
• Subsistence Allowance: €7.63 net per active working day, issued via a dedicated meal card.
• Paid Training: Full salary coverage throughout your initial onboarding phase to set you up for success.
• Internal Growth: Clear promotional avenues into quality assurance, corporate training, or team leadership positions within a multinational organization.

Application Steps

If you possess the required language skills and are eager to elevate your remote professional path in Portugal, please send over your updated CV in either English or German today!