German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations across the European landscape. We pride ourselves on delivering bespoke staffing solutions, helping professionals secure rewarding careers and exclusive German-speaking jobs within the dynamic Gaming & Esports sector.

Job Overview

We are currently seeking a motivated professional for the German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is an incredible opportunity for a gaming enthusiast to contribute to the global operations of a leading esports brand while enjoying a high quality of life, making it one of the most sought-after jobs in Bulgaria.

Key Responsibilities

• Manage complex back-office administrative tasks related to player accounts and gaming platforms.
• Provide high-level, professional written communication in German to resolve inquiries for the DACH gaming market.
• Maintain platform integrity by monitoring for fraudulent activity and ensuring adherence to esports fair-play policies.
• Collaborate with cross-functional technical teams to troubleshoot and escalate platform-specific issues.
• Ensure all interactions reflect the premium brand standards of our elite gaming partners.
• Participate in team briefings to stay updated on new game releases, tournament updates, and seasonal events.
• Maintain detailed documentation and reporting for all resolved back-office tickets and account reviews.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Demonstrable passion for the Gaming & Esports industry.
• Previous experience in back-office administration, customer success, or gaming support.
• Strong digital literacy and ability to thrive in a fast-paced, high-tech environment.
• Based on our recruitment strategy for this German Speaking Back Office Gaming Support Specialist position in Bulgaria, relocation to Sofia is required.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Excellent career growth opportunities within the global gaming sector.
• And Much More...

Life in Bulgaria

Choosing one of our jobs in Bulgaria means stepping into a vibrant culture where tradition meets modern innovation. Bulgaria offers a wonderful Mediterranean-influenced climate, beautiful mountain ranges for weekend getaways, and an increasingly cosmopolitan atmosphere in Sofia. Life in Bulgaria provides a perfect balance for young professionals looking to advance their careers while enjoying a rich, diverse social environment.

The cost of living in Bulgaria remains highly attractive, allowing you to maximize your earnings while enjoying an excellent quality of life. From world-class dining to a bustling nightlife, Bulgaria has quickly become a premier destination for expatriates. Join the thriving expat community here and experience firsthand why Bulgaria is rapidly becoming the primary hub for tech and gaming support roles.

How to Apply

If you are ready to take your career to the next level in the Gaming & Esports industry, we invite you to apply now. Join our team and secure your future with one of the most exciting German-speaking jobs on the market. Click Apply Now to submit your CV to Mercier Consultancy Group.