Job Summary

We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.

Representatives will focus on delivering an exceptional customer experience while assisting customers with service needs. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.

***You must live in North Carolina to be eligible for this position.***

Key Responsibilities

Provide outstanding customer service through inbound phone interactions.
Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
Accurately document customer interactions and maintain detailed records in company systems.
Research and resolve customer concerns while ensuring a positive customer experience.
Navigate multiple systems simultaneously to access account information and complete transactions.
Adhere to all company policies, compliance requirements, and quality standards.
Identify opportunities to transfer customers to licensed agents when required.
Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

What Makes You Successful

Customer-first mindset.
Strong listening and communication skills.
Patience and professionalism when handling complex situations.
Ability to adapt quickly to new processes and technology.
Dependability and commitment to attendance expectations.
Desire to learn and grow within the insurance industry.

Work Environment

Work at home phone-based customer support environment.
Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
Ability to work scheduled shifts, including occasional overtime based on business needs.
Company Provided equipment
Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)

Benefits

We offer a competitive compensation package that may include:

Medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Employee assistance program
Career development and advancement opportunities
Paid training

Qualifications

Required Qualifications

High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to effectively handle customer concerns in a professional and empathetic manner.
Strong problem-solving and critical thinking skills.
Ability to learn insurance concepts, processes, and systems.
Proficiency with computers and the ability to navigate multiple applications.
Ability to work in a structured environment while maintaining attention to detail.

Preferred Qualifications

Minimum 1 year of customer service experience.
1 Year Work at Home Experience
Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
Experience working with customer accounts, billing inquiries, or account maintenance.
Experience meeting quality and productivity goals.

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Click this link to learn more about our Referral Rewards Program:

https://afnicareers.com/referral-rewards

*Referrals must be new Afni hires and cannot be a rehire.

More About Afni:

What we do: https://afnicareers.com/get-to-know-us

Where are we located: https://afnicareers.com/locations

What’s new with us: https://afnicareers.com/news-events

What it’s like being part of the Afni family: https://afnicareers.com/culture-perks