French Speaking Customer Advisor - Work Remote In Greece

French Speaking Customer Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a broad range of industries. With a strong track record of placing professionals in rewarding customer support services roles throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience for every candidate. At Mercier Consultancy Group, your career success is our mission.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and service-oriented French Speaking Customer Advisor to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for French-speaking professionals to build a thriving career in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are passionate about delivering outstanding customer experiences and are searching for French-speaking jobs that combine professional growth with an extraordinary quality of life, this French Speaking Customer Advisor position in Greece is the perfect fit for you.

Key Responsibilities

• Deliver high-quality customer support to French-speaking clients via phone, email, and live chat, ensuring every interaction meets the highest standards of the customer support services industry.
• Identify customer needs promptly and provide accurate, efficient, and empathetic solutions in both French and English.
• Manage and resolve customer complaints, escalating complex issues to the appropriate internal teams when necessary to ensure swift and satisfactory outcomes.
• Maintain detailed and accurate records of all customer interactions and transactions within the company's CRM system.
• Proactively follow up with customers to confirm that their concerns have been fully resolved and that satisfaction levels remain high.
• Collaborate closely with team leaders and colleagues to continuously improve customer support processes and service delivery standards.
• Stay up to date with product knowledge, company policies, and service updates in order to provide informed and reliable assistance to customers at all times.
• Contribute positively to team performance targets, quality benchmarks, and key performance indicators within the customer support services environment.

Requirements

• Native or fluent French language skills (spoken and written) are essential for this role.
• A good working knowledge of English to facilitate internal communication and team collaboration.
• Valid EU passport or relevant documentation permitting full-time employment within Greece (mandatory).
• Previous experience in customer support services, customer care, or a client-facing role is highly advantageous.
• Excellent communication and interpersonal skills, with a genuine passion for helping customers and resolving issues effectively.
• Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and digital communication tools with confidence.
• A proactive, solution-focused mindset with the ability to work independently in a remote working environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise in the customer support services field.
• Fully Paid Training Programme to ensure you are fully equipped and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth move to Greece.
• Monthly Performance Bonus rewarding your dedication and results in the customer support services environment.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, offering exceptional financial security beyond the standard package.
• A supportive, multicultural remote working environment with genuine opportunities for career progression.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of Europe's most captivating and culturally rich destinations. Greece is celebrated for its breathtaking Mediterranean landscapes, ancient history, vibrant local culture, and an enviable climate that boasts over 300 days of sunshine per year. Whether you are exploring the iconic ruins of Athens, relaxing on the crystal-clear waters of the Aegean Sea, or wandering through charming hillside villages, life in Greece offers an extraordinary backdrop for both your personal and professional journey.

Beyond its natural beauty, Greece is renowned for its exceptional quality of life, warm and welcoming communities, and a food culture that is widely regarded as among the finest in the world. The cost of living in Greece is highly competitive compared to many other European countries, allowing you to enjoy a fulfilling lifestyle without compromise. For French-speaking professionals seeking jobs in Greece, this is a rare and exciting opportunity to advance your career in the customer support services sector while immersing yourself in everything that makes Greece such a uniquely rewarding place to live and work.

How to Apply

Are you ready to take the next exciting step in your career as a French Speaking Customer Advisor? Do not miss this outstanding opportunity to join a leading customer support services team in Greece, complete with a fully paid relocation package, a monthly performance bonus, and the exceptional benefit of 2 extra salaries per year. If you are searching for premium French-speaking jobs and aspire to build a rewarding future with a firm that truly values its people, we want to hear from you today. Click Apply Now to submit your application and a member of our dedicated talent team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you on board.