The Freight Audit & Billing Manager will oversee end-to-end carrier and customer billing, including auditing invoices and recovering incorrect charges. They will also lead billing process improvements, define requirements for automated systems, and manage communication with carrier billing teams.
This is a remote position.
We are looking for a Freight Audit & Billing Manager to join a growing international package forwarding company serving customers worldwide. You will take end-to-end ownership of carrier and customer billing, with an initial focus on auditing carrier invoices, recovering incorrect charges, and ensuring complete re-billing to customers. The role will also lead billing process improvements and the development of automated billing systems.
Your Duties:
Audit all incoming carrier invoices, including invoices from FedEx, UPS, DHL Express, PostNL, and Deutsche Post.
Review carrier invoices for surcharges, dimensional weight corrections, address corrections, duty and tax back-charges, and other incorrect charges.
Identify and dispute unjustified carrier charges and follow up persistently until resolution.
Track disputed charges and ensure agreed credits are actually received.
Ensure every legitimate carrier charge is re-billed to the correct customer.
Monitor and drive collection of open billing items to ensure carrier costs are not left uncollected.
Own customer-side billing as the second phase of the role, including rules for correct and complete invoicing of shipments and services, credits, refunds, dunning, and collection of unpaid customer balances.
Own day-to-day communication with carrier billing and account teams.
Prepare data and analyses for carrier rate negotiations together with the Managing Director.
Define requirements and priorities for the internal billing module.
Work closely with software developers to implement billing system requirements, including specifications, testing, and rollout.
Support the automation of invoice import, audit rules, and customer re-billing.
Functionally lead the part-time Billing Specialist by defining daily routines, answering questions, and reviewing work quality.
Document all billing processes.
Prepare a monthly report for the Managing Director covering audit coverage, recovered amounts, uncollected charges, dispute win rate, and open items.
Identify opportunities to replace manual checks and spreadsheets with automated billing processes.
Requirements
4+ years of experience in billing, freight audit, revenue operations, finance operations, or carrier/forwarder back-office roles.
Experience ideally within a carrier, such as DHL, UPS, FedEx, or TNT; freight forwarder; e-commerce/logistics company; telecom; or shared service center.
Proven experience owning a process end to end, including building, fixing, or documenting billing or reconciliation processes.
Confident disputing charges with large organizations and following up persistently until resolution.
Strong Excel/Google Sheets skills and experience working with large invoice data files, CSV exports, and reconciliations.
Experience writing requirements for or working closely with software developers, or a strong affinity for systems and automation.
Fluent written and spoken English, as all carrier and internal communication is in English.
Structured, numbers-driven approach with high attention to detail.
Ability to identify small discrepancies and incorrect charges accurately.
First experience guiding or mentoring a junior colleague, or the maturity and ambition to do so.
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