Fraud Investigator I

About Us:
DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work.. Learn more at DailyPay's Press Center.

The Role

The Fraud Investigator I role is designed for individuals with some experience in trust and safety, fraud analysis, or related fields. This role involves handling complex assignments and taking ownership of fraud investigation processes. You will work with fellow Analyst II and team leads to work on a variety of fraud investigations across multiple products.

How You Will Make an Impact

• Conduct Data-Driven Investigations: Perform detailed research on suspicious activity using core tools (Castle, Amplitude, and Metabase) to identify risk based on established playbooks.

• Detailed Case Documentation: Maintain rigorous documentation of investigative findings, producing clear and concise summaries to support suspicious activity reporting and audit requirements.

• Core Queue Management: Monitor real-time fraud queues to identify and mitigate high-risk transactions within defined Service Level Agreements (SLAs).

• Internal Team Collaboration: Partner closely with L2 Investigators and Team Leads to escalate complex cases and ensure a unified response to emerging fraud trends.

• Procedural Feedback: Execute internal operating procedures and provide tactical feedback to L2/L3 leads on process gaps or system inefficiencies identified during active investigations.

• Policy Execution & Application: Apply Subject Matter Expertise (SME) to daily investigations, ensuring all actions align with current fraud policies and regulatory requirements.

What You Bring to the Team

• Bachelor’s degree or equivalent experience

• 1+ years of experience in operations, fraud investigation, accounting or finance

• Ownership mentality

• Strong Excel and or SQL skills

• Banking or Fintech background

• A curiosity to solve complex problems in an ambiguous environment

What We Offer:

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.

We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.

If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.