The Franchise Strategy Director is a senior operational role responsible for designing, implementing, and sustaining Jovie's management system—the integrated cadences, tools, metrics, and processes that translate strategy into measurable execution across the franchise network. This role serves as a core member of the leadership team, working directly with the Brand President to drive organizational performance, operational consistency, and strategic growth within Bright Horizons. The ideal candidate combines expertise in management systems and operational improvement with the ability to lead cross-functional initiatives in a franchise environment.

This is a Remote position available in the United States.

Responsibilities:

• Partner with the Brand President to translate annual strategy into a prioritized portfolio of breakthrough initiatives with defined KPIs, owners, and milestones.

• Lead cross-functional initiative teams from proposal through execution using Kaizen events and rapid-cycle improvement methods.

• Own and continuously improve Jovie’s management cadence: monthly Operations Reviews, weekly Pulse Meetings, and quarterly strategic planning cycles.

• Design and maintain performance tools including scorecards, dashboards, flash reports, and initiative trackers.

• Connect operational execution to financial outcomes through business planning playbooks, metrics frameworks, and revenue modeling.

• Work with the Franchise Support Consultants (FSC) team to track and evaluate franchisee performance across key revenue drivers, providing ongoing support, direction, and coaching to maximize revenue generation and Back-Up Care (BUC) fill rates.

• Drive business development strategy for geographic expansion, including identifying and evaluating new territories for franchise growth and determining where existing geographies require reinforcement through additional franchisee sales or operational investment.

• Conduct competitive and pricing research to inform market-level revenue strategy and ensure franchisee pricing remains competitive and margin-optimized.

• Drive Jovie's AI strategy: identify high-impact workflows, apply AI to accelerate execution, and deliver turnkey solutions to franchisees.

Minimum Qualifications:

• Bachelor's Degree

• 10 years of experience in operations management, P&L responsibility, or business process improvement

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Preferred Qualifications:

• Master's Degree - MBA or equivalent advanced degree

• Demonstrated success designing and implementing management systems, operating cadences, or continuous improvement programs.

• Experience leading cross-functional initiatives from concept through measurable results.

• Strong analytical skills with the ability to build scorecards, financial models, and performance frameworks.

• Excellent facilitation and communication skills; comfortable presenting to senior leadership.

• Proficiency in building and documenting standardized processes (playbooks, SOPs, training materials).

• Experience in franchise, multi-unit, or distributed operating environments.

• Familiarity with Lean, Kaizen, or other structured improvement methodologies.

• Background in childcare, home services, staffing, or related industries.

• Experience developing AI or technology enablement strategies in an operational context.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.

Compensation:

The annual salary for this position is between $132,000 – $159,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus plan as well as RSU's (restricted stock units).

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 7/24/2025.

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.