Founding Client Success Manager

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence.

🌟 About our Client:
This company provides analytics and business strategy solutions tailored to businesses in the pest control industry. Its services focus on helping clients improve pricing decisions, understand business performance metrics, and optimize operational growth through data-driven insights and ongoing advisory support. The organization operates in a startup environment with a strong emphasis on client relationships, continuous improvement, and scalable service delivery.

✍ Short Description:
The Founding Client Success Manager will be the company's first client-facing hire, stepping into a high-ownership role where the processes, playbooks, and client experience standards will be built from the ground up. This person will manage relationships with pest control business owners while helping clients understand and apply analytical insights related to pricing and business performance. The role is responsible for providing strategic guidance, supporting service implementation, troubleshooting client concerns, and ensuring long-term client satisfaction and retention. The ideal candidate brings an entrepreneurial mindset, thrives in ambiguity, and is energized by the challenge of building something from scratch rather than inheriting a structure. This is not a role for someone looking to execute within an established system — it is for someone who wants to create one.

🌎 Location: 100% Remote (LATAM only)
🗣 Language Requirements: Advanced English (C1+)
⏰ Schedule: Full-time, aligned with EST
😀 Start Date: ASAP

💰 Compensation & Benefits:

• Competitive salary in USD

• Remote-first flexibility. Work from anywhere.

• PTO and paid U.S. holidays

💼 Responsibilities:

• Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support.

• Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively.

• Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction.

• Design and implement the foundational client success infrastructure, including playbooks, onboarding workflows, and service delivery processes, establishing the standards the team will scale from.

• Collaborate directly with founders and internal teams to translate client feedback into product and process improvements, playing an active role in shaping how the service evolves.

• Identify opportunities to expand existing client relationships through additional services and business growth initiatives.

💡 Qualifications:

• 3–5 years of experience in client-facing roles within a startup, digital marketing, or consulting environment.

• Proven experience managing client relationships and providing strategic business guidance.

• Strong communication skills with the ability to explain pricing analysis, business metrics, and analytical concepts clearly to clients.

• Demonstrated ownership mindset with the ability to build processes and workflows from scratch with minimal direction, comfortable making decisions independently in ambiguous situations.

• Ability to manage multiple clients and priorities simultaneously in a fast-paced startup environment.

• Analytical understanding of business metrics, pricing strategy, margins, and KPI impact analysis.

• Entrepreneurial drive and genuine comfort operating in an early-stage environment where priorities shift and no two days look the same.

• Experience working with small businesses or within the pest control industry is a plus.

📩 If you meet the experience outlined above, we'd love to hear from you. Please apply — our team is excited about your application and will be in touch as soon as possible.