Fleet Warranty Manager

Fleet Warranty Manager: Frisco, TX / Remote - The ideal candidate will be based in Frisco, TX but will consider candidates in other locations. 

The Fleet COE Warranty Manager leads enterprise warranty recovery, asset reliability tracking, and OEM policy claim administration across the KDP Beverage Operating Unit. Supporting approximately 200 technicians, 50 internal maintenance shops, 9 Regions, and 3 Business Units, this role aggressively pursues OEM warranty reimbursements, tracks component failure rates, and establishes nationwide warranty workflows to reduce total cost of ownership (TCO) across Class 8 heavy-duty tractors, route delivery vehicles, beverage trailers, and warehouse Material Handling Equipment (MHE).

In this role, you will act as the primary owner for warranty strategy within the Fleet COE, partnering with the Fleet COE Capability Manager, Fleet COE Parts Manager, Regional Fleet Managers, Fleet Field Leadership and OEMs to transform warranty recovery into a disciplined, high-return financial driver for KDP.

Responsibilities:

• Work schedule (Monday–Friday, weekends, travel, etc.) Regular business hours, 30% travel, (50% travel during FMS implementation)
• Typical start time and average workday: 8am-5pm with occasional off hours (keep in mind different time zones they support)

Warranty Administration & Financial Recovery

• Lead end-to-end national warranty tracking and claim submission workflows across all OEMs (e.g., Freightliner, Volvo, Cummins etc.), component suppliers, and third-party repair networks.
• Audit internal repair orders and external vendor invoices to ensure all eligible claims (standard, extended, policy adjustments, and campaign/recall work) are captured, filed, and collected promptly.
• Negotiate directly with dealers, OEMs, and aftermarket suppliers to maximize financial recovery, secure goodwill allowances, and resolve technical warranty disputes.
• Partner with the Fleet Parts Manager to establish standardized shop protocols for defective parts retention, tagging, and return pipelines required for vendor claim validation.

Asset Performance & Predictive Reliability

• Monitor asset health, equipment downtime trends, and failure rates to identify recurring component defects and collaborate with OEM engineering teams on solutions.
• Analyze Repair & Maintenance (R&M) trends and telematics fault code data (Geotab) to build proactive and predictive maintenance protocols alongside the Capability Manager.
• Oversee national campaign recall rollouts, OEM technical service bulletins (TSBs), and mandatory software/after treatment update schedules across the fleet.

Fleet Systems & Vendor Governance

• Serve as the business Subject Matter Expert (SME) for warranty registration, claim tracking, and core recovery modules within KDP’s new Fleet Maintenance System (FMS). Travel expected 50% 1st year for FMS deployment.
• This role serves as a subject matter expert (SME) and field activation leader for the nationwide rollout of KDP’s new Fleet Maintenance System (FMS), with ongoing support for Geotab & Lytx telematics platform. Travel expected 50% 1st year for FMS deployment.
• Establish warranty Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for commercial dealers and 3rd-party repair facilities.
• Partner with Fleet Procurement and Regional Leaders during vehicle spec development to recommend optimal OEM warranty coverage packages and extended protection options based on historical failure data.

Financial Reporting & Compliance

• Track national warranty recovery performance vs targets, analyze TCO trends across asset classes, and deliver regular recovery performance reports to senior leadership.
• Ensure all warranty-related repair procedures and record-keeping ensure adherence to DOT, FMCSA, OSHA, EPA, STATE/LOCAL and KDP safety, operational and environmental compliance standards.
• Maintain centralized warranty registries, extended warranty documentation, and OEM campaign tracking databases.

• $86,000- $110,000 / year
• Actual placement within the compensation range may vary depending on experience, skills, and other factors 
• Benefits, subject to eligibility, and collective bargaining agreements (where applicable): Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Tuition Reimbursement, Education Assistance, Employee Assistance Program, Personalized Wellness Platform, Mileage Reimbursement and more!
• Annual bonus based on performance and eligibility

• Education: Bachelor’s degree in Business, Supply Chain, Engineering, Fleet Management, Finance, or related field (or equivalent trade experience combined with technical credentials).
• Experience: 5+ years of progressive leadership experience in heavy-duty fleet management, warranty recovery administration, OEM policy claim management, or commercial shop operations.
• Technical Breadth: Deep technical understanding of Class 8 heavy-duty truck diagnostics/aftertreatment systems, medium-duty delivery vehicles, beverage trailers, refrigeration units, and warehouse MHE (electric/IC forklifts).
• Systems Expertise: Advanced proficiency with enterprise Fleet Maintenance Systems (FMS/CMMS) warranty modules (e.g., Trimble TMT, AssetWorks, RTA, Ryder/Penske platforms), Microsoft Office, OEM dealer portals, and telematics platforms (Lytx/Geotab).
• Financial & Negotiation Skills: Proven track record of negotiating high-dollar claim recoveries with OEMs, auditing repair orders, and tracking financial realization alongside Finance.
• Regulatory Knowledge: Solid understanding of FMCSA safety standards, DOT inspection criteria, and OSHA compliance related to fleet maintenance.

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.