First Health Manager, Account Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary - First Health Manager, Account Management

**We are open to location for qualified candidates**

Join First Health, a subsidiary of Aetna, as a Manager, Account Management, where you will lead strategic account management and operational initiatives for a portfolio of complex client relationships. In this highly visible role, you will drive client satisfaction, retention, and long-term growth through effective relationship management, operational excellence, and cross-functional collaboration. You will oversee the execution of account strategies, ensure delivery of contractual commitments, identify opportunities to enhance client value, and serve as a trusted advisor to clients and internal stakeholders. This position plays a critical role in supporting business retention, operational performance, and the overall client experience.

• Lead contract implementation and onboarding initiatives for new clients, products, and program expansions, ensuring a seamless transition and successful launch.
• Monitor emerging healthcare industry trends, regulatory changes, and market developments; assess business impacts and drive strategic process improvements to support client and organizational objectives.
• Drive client retention and growth through proactive account management, strategic planning, and delivery of exceptional client experiences.
• Serve as a trusted advisor to clients by providing guidance on regulatory requirements, healthcare trends, and industry developments that may impact their business.
• Partner with internal and external stakeholders to identify opportunities that enhance client outcomes, operational efficiency, and market competitiveness.
• Develop and present executive summaries and business recommendations to support strategic initiatives and client objectives.

Required Qualifications

• 5 years of experience in Account Management or a related client-facing role, with a strong focus on providing operational support for large and complex National Accounts.
• Proficient in business intelligence and analytics.
• Proficient in execution and delivery (planning, delivering, and supporting).
• Skilled in fostering collaboration and promoting effective teamwork to achieve shared goals.
• Growth mindset (agility and developing yourself and others).
• Strong organizational, problem solving and decision-making skills.
• Ability to travel 10-20% within the designated territory.

Preferred Qualifications

• Experience in the healthcare and insurance industry.
• Demonstrated expertise in provider relationship management and handling rental contract agreements.

Education

• Bachelor's degree, or equivalent professional qualifications and training, or relevant experience in the field.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.