Financial Counselor

The Financial Counselor I preregisters and conducts financial counseling and scheduling as needed and dictates by circumstances surrounding the financial security of patient accounts. This position works with, but not limited to, Insurance Verifiers, Schedulers, Registration staff and Ancillary Departments at a hospital as well as off-site. The Financial Counselor promotes coordination of care and patient satisfaction consistently within their role. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Contact patients to assist with discrepancies in insurance coverage, rescheduling options and financial security of services scheduled to be rendered.
• Responsible for self-pay, Medicare, and various other work queues created for Financial Counseling Department, including Medicare days and lifetime reserve forms.
• Contact patient for Point of Service Collection (POS) and post payment as appropriate, and work with Patient Access Staff at the hospital site in POS goals.
• Review and understand insurance eligibility.
• Educate patients as appropriate on insurance coverage, benefits, and liability.
• Work closely with Scheduling, Ancillary Departments, Insurance Verifier, Billing, Collections, Enterprise Management, Customer Service and third-party vendors.
• Analyze available documentation and use software or hospital resources to calculate and explain the expected charges for the services being provided, the amount expected from the payer, and the amount owed by the patient or responsible party.
• Document pertinent account information clearly, concisely and timely in the account record.
• Explain payment options and financial assistance to the patient or responsible party and determine the number of payments on payment plans for self-pay balance per policy.
• Meet with patients to review post-service billing concerns and facilitate customer complaints and service excellence complaints.
• Meet with patients and their family in patient rooms for specific needs with financial counseling during a patient’s stay.
• Provide financial assistance/education and facilitate the paperwork upon patient requests.
• Review all learning material provided by the management team.

QUALIFICATIONS

• Required High School Diploma/GED
• 1 year Revenue Cycle Required

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.