Financial Assistance Specialist

Financial Assistance Specialist

Position Details:
Shift:  Full-Time
Location:  Remote
Reports to:  Manager, RCM

You must reside in one of these states to be eligible for this position:

Arkansas                  California                 Kentucky
Massachusetts                Nevada                    New Mexico
Oregon                  Utah                      Tennessee
Texas                     Wyoming

Job Summary:

This position provides Medicaid enrollment support and financial assistance services for community-based individuals.

Duties and Responsibilities:

• Screen and assist with all steps of the Medicaid and Charity Care/Other Assistance Programs enrollment process.
• Make/take phone calls related to the Medicaid and Charity Process to both patients and Medicaid state representatives.
• Gather, verify, evaluate, and enter necessary social, financial, and medical information into various forms/applications.
• Collaborate with on-site leadership and financial counselors to ensure timely submission of Medicaid or Charity applications based off program guidelines.
• Maintain proper certification and training on federal and state level (if required).
• Maintain a knowledge base of the current Medicaid/Charity/Other Assistance Programs within the state and keep up to date with ongoing changes to any policies and procedures – Federal, State, Organization.
• Meet or exceed daily standards for performance, accuracy, customer service, and quality.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.
• The ability to work within a remote call center environment free from distractions and background noise.
• Proficient in typing.
• Ability to work independently, prioritize and multi-task.
• General knowledge of health insurance guidelines.
• Ability to communicate effectively and professionally in English, both verbally and in writing.  Bilingual a plus.

Work Experience, Education and Certifications:

• High School graduate or equivalent.
• Previous enrollment experience in the medical field preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.
• Paid time off and flexible scheduling options.
• Student loan repayment program.