Field Service Technician - GTA

Panasonic Canada Inc. is currently looking to hire for the position of Field Service Technician.

Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. Keeps up to date on product knowledge, specifications, and operation.  Provides constructive feedback to management regarding product performance and service issues. Completes required sections of work orders, check lists, and other documentation as required.  Maintains a safe work environment through proper utilization of tools and equipment.

This is a full-time position.

This is a remote position with a requirement to travel across the GTA and surrounding areas. For training purposes, occasional in-office attendance at the Niagara on the Lake and Mississauga locations may be required.

Candidates must be legally eligible to work in Canada at the time of application.  Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

• Visits customer sites to resolve technical issues as required. Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.  Tests equipment and software changes remotely or at customer sites.  Reports equipment quality, or programming issues to management teams. Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
• Trains new customers on basic operation and maintenance of equipment. Ensures the design, and delivery of technical training meets the needs of customers. Continuously improves training materials and delivery.  Provides feedback on equipment operation to management team.
• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
• Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.  Requests new equipment when lost or worn.  Requests defective or worn equipment to be scrapped and prepares required documentation.  Maintains equipment logs as necessary.

• Associate degree in Technical Services (or related field) with 1–2 years of relevant experience.
• Must have CompTIA A+ and Network+ certifications.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Perform routine troubleshooting and resolution of technical issues, clearly communicating product operations and functionality to customers and stakeholders.
• Identify root causes through testing and analysis, promote customer satisfaction through fair and effective solutions, and recognize and address training needs as appropriate.
• Communicate technical information effectively to both technical and non-technical audiences.
• Build strong working relationships with team members and customers to facilitate problem-solving and gather diverse perspectives.
• Professionally manage customer complaints by exchanging factual information with courtesy and clarity.
• Establish rapport to conduct effective investigations, eliciting accurate information that supports timely and precise resolutions, including the communication of difficult or sensitive information when necessary.

NICE-TO-HAVES:

• Experience with Salesforce would be an asset.

WHAT YOU’LL EARN:

The annual wage range for this position is $41,340 - $52,000 CAD.

This position is eligible for a bi-weekly car allowance of $254.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Pregnancy Leave Top Up
• Education Assistance Program/ Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Onsite Events!
• And many more benefits & perks

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates.  These tools are used to support, not replace, human decision making. 

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

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