Field Service Technician (Casino/Gaming) - Sudbury, ON, Canada
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AI Summary
At IGT, innovation meets entertainment on a global scale. Following the combination of IGT Gaming & Digital with Everi, we are building a leading force across gaming, digital experiences, and fintech.
From casino floors to mobile platforms, we deliver engaging, responsible, and seamless player experiences—powered by advanced technology, deep insights, and a commitment to innovation. With more than 7,000 employees and operations in over 100 countries, our impact is both global and local.
We work closely with regulators, governments, and partners to ensure integrity while continuously pushing the boundaries of what’s possible in gaming and technology. If you’re looking to be part of a team shaping the future of entertainment, we’d love to hear from you.
Learn more at www.igt.com or www.everi.com
Overview
The Field Service Technician is responsible for servicing and supporting IGT gaming equipment across casino locations in Eastern Canada, with the majority of work based in Sudbury, Timmins, North Bay, and Sault Ste. Marie.
This is a remote, field-based role where you will independently manage service tickets, travel to customer sites, and ensure gaming systems are installed, maintained, and operating efficiently.
Success in this role requires strong technical troubleshooting skills, adaptability, and the ability to work independently in a fast-paced, customer-facing environment.
What You'll Do:
Field Service & Technical Support
- Troubleshoot, diagnose, and resolve issues on gaming equipment at customer sites
- Perform preventative maintenance to ensure optimal system performance
- Install, repair, and upgrade slot machines, electronic table games, and bingo systems (hardware and software)
- Conduct site assessments and ensure proper setup and configuration of equipment
Customer Support & Relationship Management
- Represent IGT on-site and build strong relationships with casino partners
- Provide basic training and support to customers on equipment functionality
- Respond to service requests efficiently and professionally
Operations & Reporting
- Accurately track and document service activity using internal systems
- Support system upgrades, conversions, and installations
- Ensure compliance with regulatory and company standards
What We're Looking For
Core Qualifications
- Background or education in electronics (e.g., computers, radios, TVs, copiers, or similar)
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage service priorities in the field
- Comfortable with physically demanding work, including moving heavy equipment using tools such as dollies
- Willingness to travel, including occasional travel for up to a full week
- Valid driver’s license
Technical Skills
- Experience with ServiceMax (preferred)
- Basic knowledge of SAP
- Proficiency in Microsoft Outlook and Excel
Nice to Have
- Previous experience in casino gaming or a related industry
- Experience working in a regulated environment
Additional Requirements
- Ability to obtain a Gaming License
- Ability to lift and maneuver heavy equipment
- Must be authorized to work in Canada (citizen, permanent resident, or valid work permit)
Keys to Success
- Equipment is installed, maintained, and operating reliably across assigned sites
- Issues are resolved efficiently with minimal downtime
- Strong customer relationships are built through responsive, high-quality service
- Work is completed safely, accurately, and in compliance with standards
- Service tasks and reporting are completed on time with strong attention to detail
#LI-TP1
At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $24-$25/per hour CAD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.
In addition to base salary, IGT offers:
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
Note: Some programs have eligibility requirements—but we’ll help you navigate those.
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