Field Service Specialist

DTE is building step-change technology for one of the world’s largest industrial sectors: metals production. 

We are now scaling from individual deployments to plant-wide solutions with leading aluminum producers globally. To support this next phase, we are looking for a Field Service Specialist who wants to work on innovative, real-world industrial technology and help shape the future of metals production.

We are looking for someone who enjoys helping customers, understands heavy manufacturing environments, likes solving problems and demonstrates strong judgment regarding quality, reliability, and safety.

The Field Service Specialist is part of DTE’s Service, Production, and Delivery team and is based in the United States. The role is responsible for installing, commissioning, and servicing DTE solutions at customer sites across the country and requires approximately 50% travel to support customer operations and deployments.

Working closely with customers during solution start-up and service visits, the Field Service Specialist configures devices to meet operational requirements, provides on-call and on-site technical support, and serves as a key point of contact throughout installation and maintenance activities.

DTE currently supports customers across the United States, including Tennessee, New York, Washington, Virginia, and Texas. Candidate must be based within easy driving distance of a major airport to serve current clients in those states. Applicants must already hold authorisation to work in the United States, and hold a valid driver’s licence and passport.

The ideal candidate is technically strong and able to work proactively and independently. The work involves servicing equipment that operates in harsh industrial
environments.

Key Responsibilities 

• Receive, unpack, install, and commission metal production analytical devices at customers' sites.
• Ensure delivery to the highest standards of quality, safety, and schedule adherence.
• Implement the solution and train customer operators in using it.
• Service, maintain, and repair installed solutions to ensure reliable operation and maximize value for DTE customers, including online remote support.
• Confirm customer site readiness ahead of installation — power, utilities, access, lifting, and safety approvals — and flag gaps early.
• Participate in the on-call rota for remote and on-site support, responding within agreed service commitments.
• Give feedback to Product and Engineering for continuous improvements.

Qualifications, Knowledge & Experience 

• B.Sc. in Engineering or a related technical field or equivalent.
• 3+ years of experience in assembly, field service, or technical support roles involving electronic equipment.
• An Electrician certification is a plus.
• Familiarity with troubleshooting methodologies for automated control logic.
• Strong analytical skills and a practical problem-solving mindset.
• Ability to work hands-on with prototypes, testing, troubleshooting, and product improvement.
• Strong focus on safety, reliability, and quality.
• Able to meet customer site access requirements, which in heavy industry commonly include safety training, medical or drug screening, and background checks.
• Comfortable working in hot, noisy casthouse environments, wearing personal protective equipment and handling equipment components.
• Experience in metals, foundry, or other heavy industrial environments is a plus.
• Excellent English communication skills. Other languages are a plus.
  

• Willingness and ability to travel approximately 50% within the United States.
• Occasional travel to DTE headquarters in Iceland for training and product
  familiarisation.

Why DTE 

DTE is not building another incremental industrial tool. We are solving a fundamental blind spot in one of the world’s largest industries: metals producers cannot optimize what they cannot measure in real time. 

Our technology creates the foundation for real-time process control, industrial AI, higher recycling rates, lower emissions, and eventually autonomous metals manufacturing. As DTE enters a major scale-up phase, employees joining now will have a direct influence on the product, technology platform, and future direction of the industry.

DTE’s core values are purpose, excellence, and empowerment. We are looking for people who are driven, resilient, ambitious, and motivated by building technology with real industrial impact. 

The application deadline is the 1st of October 2026.

We encourage people of all genders to apply and look forward to receiving your application. DTE is committed to being an inclusive workplace. We aim to create an environment where employees feel empowered, supported, and able to do their best work. We look forward to receiving your application.