Manage field service activities across the assigned territory, diagnosing and resolving equipment issues through customer visits and remote support. Track downtime and service records, deliver technical training, support service sales and customer onboarding, and maintain high-quality customer service.
Benefits:
401(k)
Competitive salary
Health insurance
Paid time off
Field Service Representative (Canada East – Quebec And Maritimes)
Reporting to: Service & After-Sales Director Status: Full-Time, Exempt Travel Requirement: Up to 70% within assigned territory
About the Company
SINOBOOM is dedicated to delivering high-quality aerial work platforms and service solutions that ensure optimal machine performance and customer satisfaction. We focus on innovation, reliability, and operational excellence while fostering a collaborative and performance-driven culture.
About the Role
The Field Service Representative is responsible for managing and executing all service-related activities within an assigned territory. This role ensures equipment reliability, minimizes downtime, and delivers high-quality technical support to customers. The position combines hands-on technical troubleshooting, customer engagement, and training delivery to support both operational performance and customer success.
Key Responsibilities
Manage and coordinate all field service activities for assigned customers and territory
Diagnose and resolve mechanical, hydraulic, and electrical issues using technical documentation and diagnostic tools
Conduct customer site visits and provide remote technical support as required
Monitor, document, and resolve equipment downtime cases in a timely and effective manner
Deliver technical training to customers and internal teams on product operation, maintenance, and troubleshooting
Maintain accurate service records, maintenance logs, and training documentation
Identify opportunities to support service sales, including parts, repairs, and training services
Collaborate with Sales and Operations teams to support equipment delivery and customer onboarding
Ensure compliance with company travel policies and cost-control expectations
Maintain and promote SINOBOOM’s brand reputation through high-quality service delivery
Qualifications
Technical diploma in Electro-Mechanical Technology or related field
Fluent in English (required)
Fluent in French (preferred but not required)
Minimum 4 years of experience in maintenance and repair of aerial work platforms or similar industrial equipment
Excellent communication, customer service, and organizational abilities
Valid driver’s license and willingness to travel extensively within assigned region
Self-directed, proactive, and able to work independently in the field
Required Skills
Advanced troubleshooting of hydraulic, mechanical, and electrical systems
Strong problem-solving and diagnostic capability
Ability to deliver clear and effective technical training
Preferred Skills
Prior experience with aerial lift or construction equipment manufacturers
Exposure to service sales or aftermarket support processes
Experience working in a multi-regional or OEM service environment
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