Field Service Representative

Overview

Cambridge Aerospace is seeking Field Service Representatives (FSRs) to provide in-service technical and operational support for deployed Cambridge Aerospace systems.

As the technical face of Cambridge Aerospace in the field, you will operate at the point of need, bridging Engineering, Product and Mission Operations to ensure customers can safely, effectively and consistently operate our capabilities throughout their service life.

This is a hands-on, external-facing role requiring strong technical judgement, fault-finding capability and the ability to operate independently in demanding environments. You will deploy internationally, often at short notice, to build, configure, integrate, operate and troubleshoot complex defence systems.

The ideal candidate combines military, defence or aerospace experience with strong technical aptitude and a desire to work at the forefront of defence technology.

Responsibilities

• Deploy across the UK and internationally in support of customer operations, trials, demonstrations and acceptance activities.
• Build, configure, integrate and operate Cambridge Aerospace systems in operational environments.
• Establish and maintain operational capability in austere and expeditionary environments.
• Independently perform Level 1 and Level 2 fault diagnosis and resolution, escalating complex issues for Level 3 engineering support where required.
• Diagnose and resolve hardware, software, networking and system integration issues.
• Integrate, configure and maintain Command & Control (C2), Ground-Based Radar (GBR), communications and supporting systems.
• Conduct root cause analysis and implement appropriate corrective actions.
• Provide clear technical evidence and recommendations when escalating issues to Engineering.
• Deliver maintainer and operator training to customers.
• Build trusted relationships with military and government end users.
• Capture end-user feedback and operational lessons learned.
• Identify recurring system issues and opportunities to improve reliability and supportability.
• Work closely with Engineering and Product teams to translate operational feedback into product and roadmap improvements.
• Maintain a high level of system availability and operational readiness throughout deployments.

Requirements

• Strong technical fault-finding and troubleshooting capability.
• Experience working with hardware, software and networked systems.
• Ability to independently diagnose and resolve technical issues under pressure.
• Understanding of system integration, configuration and maintenance.
• Strong verbal and written communication skills.
• Comfortable working directly with customers in operational environments.
• Ability to operate independently with a high degree of ownership and judgement.
• Willingness and ability to travel extensively within the UK and internationally, including short-notice deployments.
• Comfortable operating in challenging, austere and expeditionary environments.
• Eligible to obtain and maintain UK Security Clearance.

Preferred Qualifications / Experience

• Military communications or electronic systems.
• Aerospace or defence maintenance engineering.
• UAS or Counter-UAS systems.
• Defence platform maintenance.
• Systems integration engineering.
• Technical support within mission-critical environments.
• Ground Control Stations.
• Ground-Based Radar systems.
• Command & Control systems.
• Military communications systems.
• Instructor or technical training delivery.
• Defence or aerospace operational deployments.

What We Offer

• Competitive compensation and stock options.
• Private medical and dental insurance.
• Cycle to Work scheme.
• Lunchtime catering onsite.

About Us
The mission of Cambridge Aerospace is to eliminate the risk of existential war in Europe. That risk comes from the air; low-cost drones and cruise missiles now manufactured in colossal volumes by our adversaries, ballistic missiles capable of ending the world as we know it, and a new generation of hypersonic weapons that evade every existing defence. 

We’re building low-cost interceptors that defeat these threats, and the surveillance systems to detect and target them – at a cost taxpayers can afford, at the pace the threat demands, and with sovereign supply chains that assure delivery. 

We have immense backing from the world’s best venture funds. We’re one of the fastest growing defence technology companies in history and we’re hiring the best engineers to prosecute the mission.

If you are in the top 1%, willing to work harder than you ever have, build technology better than anyone else, and contribute to the defining challenge of our time, now is the time to join us. 

Our Commitment to Inclusion
We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.