Field Service Engineer (m/f/x) - North America

"The future is cirQlar"

Job description

As  Field Service Engineer (mf/x) for North American region, you ensure reliable installation, commissioning, maintenance, and repair of our systems and equipment at customer sites.  In this role you will work in close collaboration with Customer Support and Service Teams in Europe and will report directly to Sen. Vice President Aftermarket. We have a mordern office in Chicago IL, but this is a field-based role and candidates may be based anywhere in the U.S. 

• Perform installation, commissioning, service, maintenance, and repair of systems and equipment.

• Diagnose technical faults, analyze root causes, and implement corrective actions independently.

• Carry out troubleshooting, repairs, as well as retrofit and upgrade activities to ensure high system availability. 

• Support acceptance tests, system optimization, and technical alignment activities depending on your qualification and area of expertise.

• Train and instruct customers in the operation and maintenance of our systems. 

• Document service activities accurately, including measurement reports, fault logs, service reports, assembly reports, and travel expense reports.

• Identify sales opportunities for spare parts and service-related offerings. 

• Work closely with international teams and contribute to effective cross-cultural collaboration.

Qualification

• 5+ years of professional experience in field service, installation & maintenance in a technical or industrial environment.
• Technical education or degree in electrical engineering, mechanical engineering, mechatronics, or a comparable field.
• Preferred: Experience with industrial weighing and dosing systems as well as fieldbus communication.
• Ability to work independently and solve technical issues directly at customer sites 
• High customer orientation and strong communication skills; additional languages are a plus.
• Willingness to travel regularly throughout North and Latin America – sporadical other international assignments are possible - and work flexibly in changing environments.

Sustainably attractive – What do we offer?

• An exciting environment with a dynamic global market leader.
• Competitive compensation package including performance-based components.
• A wide range of training and development opportunities. 
• A team of colleagues who will support you and look forward to you joining them.

About us