Field Service Engineer (m/f/d)

Overview

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. 

For more information, please visit www.bruker.com.

The position of the Field Service Engineer (m/f/d) is home office based, preferably around Milano. Good travel connections, as well for international travel will be important.

This function is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

Responsibilities

• Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Frequent travel within Italy is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.

Qualifications

• Qualification in Electronic Engineering, Biology or Biotechnology or Bio-Chemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field is a clear advantage.
• Solid technical or scientific background gained in industry or academia with proven ability of continuous learning in a rapidly advancing technological area
• Experience in Field service work and ability to build relationships through inspiring trust and confidence
• Current driving license valid in Italy
• No visa restriction preventing travel in the USA or EU
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
• Self-motivation and ability to work in an individual role, yet a Team Player to work towards common goals
• Ability to communicate effectively at all levels with good spoken and written English and Italian.

Activities will primarily involve microbiology and diagnostic products manufactured or represented by the Company. Additional responsibilities may include developing specialist expertise in specific products, technologies, or product ranges, drawing on acquired skills and experience. Accurate record keeping and the timely submission of documentation are essential requirements of the role.

The position is primarily based in Italy; however, significant travel may be required to provide field service support at customer sites abroad and at the factory.

Reporting to the Regional Service Manager, the successful candidate will receive guidance, support, and agreed objectives. Day-to-day priorities will be coordinated by the Service Manager and the Helpdesk team.

Please submit your resume in English. We look forward to hearing from you.